Estes Express Lines

Customer Support

• Schedule, verify, and investigate pickups
• Resolve customer problems and direct concerns to the appropriate party
• Research inquiries and provide clarifying information
• Escalate issues and keep management informed
• Build rapport with customers through courteous, friendly, and professional interactions
• Document call and email details in the CRM system
• Maintain quality assurance requirements and performance metrics
• Participate in department meetings
• Maintain company-issued equipment and report connectivity issues
• Provide product and service information and identify upselling opportunities
• Suggest improvements to problem resolution and productivity
• Provide incidental receptionist coverage when needed

Explore Customer Care Representative I at Estes Express Lines. Review requirements and application details.

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Customer Care Representative I