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Applications Support Analyst – Oracle Fusion Cloud
Ethikos 3.0. Investigate, analyse and resolve incidents and requests related to enterprise applications .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Oracle Fusion Cloud applications, providing functional support and managing escalations while ensuring alignment with business priorities. Skilled in analyzing incidents, translating stakeholder needs into effective solutions, and contributing to continuous improvement initiatives.
Highest-signal resume keywords
Oracle Fusion Cloud ExperienceApplication Support AnalysisAnalytical Problem-Solving SkillsBilingual Proficiency in English and SpanishStakeholder Requirement Translation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Oracle Fusion CloudOracle E-Business SuiteIncident ResolutionSystem Performance ImprovementData Access Set AdministrationSupport Documentation CreationFunctional SupportMultiple Oracle Modules ExperienceService DeliveryContinuous Improvement
Soft Skills
Communication SkillsInterpersonal SkillsAdaptabilityOwnershipResults-Driven Mindset
Industry Keywords
Enterprise ApplicationsService Level Agreements (SLAs)User ExperienceStakeholder NeedsImplementation Projects
Tech Stack
Tools & technologiesCloudOracle
About the role
Key responsibilities & impact- Investigate, analyse and resolve incidents and requests related to enterprise applications
- Provide functional support across Oracle Fusion Cloud applications
- Collaborate with internal teams and external support partners
- Manage escalations and follow issues through to resolution
- Work in line with established SLAs while understanding business priorities and urgency
- Identify opportunities to improve system performance, stability and user experience
- Understand stakeholder needs and translate business requirements into effective solutions
- Contribute to Oracle implementation and enhancement projects
- Maintain and administer Oracle Fusion security roles and Data Access Sets
- Create and maintain support documentation for service delivery and knowledge sharing
- Support internal users and contribute to continuous improvement and evolution of the Oracle Fusion Cloud platform
Requirements
What you’ll need- At least 2 years of experience as an Application Support Analyst, Implementation Consultant or in a similar role involving direct interaction with end users
- At least 2 years of experience with Oracle Fusion Cloud; alternatively, at least 1 year of Oracle Fusion Cloud experience combined with previous hands-on experience with Oracle E-Business Suite (EBS)
- Experience working across multiple Oracle modules
- Professional proficiency in both English and Spanish
- Strong analytical and problem-solving skills
- Good communication and interpersonal skills
- Ability to manage multiple priorities and adapt to changing business requirements
- High level of autonomy, ownership and personal accountability
- Results-driven mindset and commitment to delivering a high-quality service
Benefits
Comp & perks- Home-based position from anywhere in Spain or Portugal
- International working environment
- Permanent position
- Long-term role within the Enterprise Applications team
- Involvement in Oracle implementation followed by long-term support and evolution