Ethikos 3.0

Support Engineer

• Investigate, analyse and resolve incidents and requests related to enterprise applications
• Provide functional support across Oracle Fusion Cloud applications
• Collaborate with internal teams and external support partners
• Manage escalations and follow issues through to resolution
• Work in line with established SLAs while understanding business priorities and urgency
• Identify opportunities to improve system performance, stability and user experience
• Understand stakeholder needs and translate business requirements into effective solutions
• Contribute to Oracle implementation and enhancement projects
• Maintain and administer Oracle Fusion security roles and Data Access Sets
• Create and maintain support documentation for service delivery and knowledge sharing
• Support internal users and contribute to continuous improvement and evolution of the Oracle Fusion Cloud platform

Applications Support Analyst – Oracle Fusion Cloud

General

• Gestionar ofertas comerciales alineadas con las necesidades de los clientes
• Realizar visitas a clientes activos y potenciales
• Buscar nuevas oportunidades comerciales
• Gestionar la cartera de clientes en la zona
• Atender consultas técnicas de los clientes con rapidez y eficiencia

Applications Support Analyst – Oracle Fusion Cloud

Técnico/a Comercial – Bombas Industriales