Mission Success Manager, Navy Accounts

Ethos Systems

. Own the full customer lifecycle for a portfolio including one of Ethos's largest and most strategic customers, from onboarding and implementation through executive business reviews, renewals, and expansion .

Posted 11/9/2026full-timeRemote • United StatesJuniorMid-Level💰 $100,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and SaaS product implementation, with a strong focus on relationship management, data analysis, and strategic recommendations to enhance customer outcomes. Proficient in navigating complex organizational structures and delivering measurable results through effective communication and project management.

Highest-signal resume keywords

Customer Success ManagementSaaS Product ImplementationData AnalysisRelationship BuildingProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProject ManagementCustomer Success ManagementSaaS ImplementationOrganizational Change Management

Soft Skills

Interpersonal SkillsAttention to DetailProactive Problem SolvingEffective CommunicationRelationship Management

Tools & Technologies

Microsoft Office SuiteGoogle ToolsIn-House AI Tools

Certifications & Qualifications

Active or Former Security Clearance

Industry Keywords

Naval OperationsFleet CommandsTYCOMsProgram OfficesCustomer Engagement

About the role

Key responsibilities & impact

Own the full customer lifecycle for a portfolio including one of Ethos's largest and most strategic customers, from onboarding and implementation through executive business reviews, renewals, and expansion
Build trusted relationships with leaders across fleet commands, TYCOMs, and program offices
Serve as the voice of customers inside Ethos
Serve as the primary point of contact for customer-facing activities, ensuring measurable readiness outcomes through use-case discovery, implementation, training, and support
Coordinate with technical, content, product, and sales teams to deliver project requirements on time and within scope
Act as a trusted advisor to Department of the Navy customers with best practices, guidance, and strategic recommendations
Deliver data-driven quarterly business reviews demonstrating platform impact on human performance and customer outcomes
Analyze customer engagement and platform usage to identify readiness gaps and deliver solutions
Proactively engage customers to maximize readiness potential through effective platform use
Lead internal teams and projects to address readiness challenges and customer needs
Monitor customer health, identify risks, develop success plans, and deliver actionable recommendations
Identify platform expansion opportunities based on readiness gaps, usage patterns, and success-plan objectives
Develop and execute renewal strategies by demonstrating performance outcomes
Prioritize and drive resolution of customer inquiries
Gather customer feedback and propose improvements to the platform, customer experience, and readiness outcomes
Mentor Mission Success Managers and shape delivery playbooks

Requirements

What you’ll need

Up to 30% travel
2-4 years of experience in Customer Success, partnership management, and/or project management
2-4 years of experience working with internal or external customers on SaaS product implementation via customer success, support, and/or consulting
Must be authorized to work in the U.S. as a U.S. citizen
Experience navigating relationships with complex organizations with multiple levels of stakeholders and complex business processes
Strong interpersonal skills with the ability to build relationships and deal effectively with challenges as they come up
Experience with and/or proven passion for learning and educational software
Incredibly organized, proactive, and impeccable attention to detail
Experience analyzing data, trends, and client information to identify product or service growth opportunities
Strong navigation and operation of Microsoft Office suite/Google tools
Preferred: BS/BA degree from a 4-year college or university
Preferred: Strong verbal and written communication skills and technical aptitude
Preferred: Fast learner who can understand and articulate technology at any level
Preferred: Demonstrated technical support and problem-solving abilities
Preferred: Proficient in Google and Microsoft suite of products
Preferred: An agile learner with new technologies (e.g., in-house AI tools)
Preferred: Excellent interpersonal skills with the ability to build authentic business relationships and deal effectively with relational challenges as they come up
Preferred: Experience managing organizational change during system implementations and platform migrations
Preferred: Familiar with Naval operations, commands, and training requirements
Preferred: Active or former security clearance
Preferred: Located in the vicinity of major Naval installations or facilities

Benefits

Comp & perks

Significant equity upside
Subsidized health insurance
401(k)
Life insurance
Cell phone stipend
Variable compensation