Ethos Systems

Customer Success Manager

• Own the full customer lifecycle for a portfolio including one of Ethos's largest and most strategic customers, from onboarding and implementation through executive business reviews, renewals, and expansion
• Build trusted relationships with leaders across fleet commands, TYCOMs, and program offices
• Serve as the voice of customers inside Ethos
• Serve as the primary point of contact for customer-facing activities, ensuring measurable readiness outcomes through use-case discovery, implementation, training, and support
• Coordinate with technical, content, product, and sales teams to deliver project requirements on time and within scope
• Act as a trusted advisor to Department of the Navy customers with best practices, guidance, and strategic recommendations
• Deliver data-driven quarterly business reviews demonstrating platform impact on human performance and customer outcomes
• Analyze customer engagement and platform usage to identify readiness gaps and deliver solutions
• Proactively engage customers to maximize readiness potential through effective platform use
• Lead internal teams and projects to address readiness challenges and customer needs
• Monitor customer health, identify risks, develop success plans, and deliver actionable recommendations
• Identify platform expansion opportunities based on readiness gaps, usage patterns, and success-plan objectives
• Develop and execute renewal strategies by demonstrating performance outcomes
• Prioritize and drive resolution of customer inquiries
• Gather customer feedback and propose improvements to the platform, customer experience, and readiness outcomes
• Mentor Mission Success Managers and shape delivery playbooks

Explore Mission Success Manager, Navy Accounts at Ethos Systems. Review requirements and application details.

Open roles

Mission Success Manager, Navy Accounts