Service Center Liaison

Ethos Veterinary Health

. Provide superior service to clients and referring veterinarians through inbound and outbound calls .

Posted 10/6/2026full-timeRemote • United StatesJuniorMid-Level💰 $17 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client care capabilities with a focus on delivering exceptional service in a high-volume environment. Proficient in communication and problem-solving, particularly in emotionally charged situations within a veterinary context.

Highest-signal resume keywords

Veterinarian Client Care ExperienceHigh-Volume Call HandlingStrong Written And Oral Communication SkillsProblem-Solving SkillsInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Appointment BookingDocument PreparationWorksheet PreparationEmergency Call HandlingEthos Protocol Interpretation

Soft Skills

EmpathyGood JudgmentCalm Demeanor

Tools & Technologies

WordExcelOutlook

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Veterinary Clinic ExperienceVeterinary Hospital ExperienceClient Relationship Development24/7 Service Center Operations

About the role

Key responsibilities & impact

Provide superior service to clients and referring veterinarians through inbound and outbound calls
Serve as the primary point of contact for hospitals and ensure client and referring veterinarian needs are met professionally and empathetically
Act as the frontline for emergency calls with a calm and compassionate demeanor
Book client appointments accurately and efficiently
Interpret Ethos protocols to resolve client and referring veterinarian inquiries
Develop relationships with hospital teams
Work evening shifts in a 24/7-365 service center

Requirements

What you’ll need

High School Diploma or equivalent
Minimum 2 years of Veterinarian Client Care or Tech experience
Knowledge of Word, Excel, and Outlook sufficient for email, document preparation, and worksheet preparation
Able to work evening shift within a 24/7-365 service center
Proven experience delivering outstanding service in a high-volume environment, handling up to 60 calls per shift
Excellent interpersonal skills and ability to deal with emotionally charged client scenarios, including critical patient situations
Track record of exceeding productivity and quality goals
Strong written and oral communication skills
Good judgment and problem-solving skills
Minimum internet speed of 500 Mbps
Must live in one of the listed states: Alaska, Alabama, Arkansas, Delaware, Kentucky, Minnesota, Missouri, Montana, Nebraska, Nevada, North Dakota, Oklahoma, South Dakota, or Washington, D.C.
Veterinary clinic or hospital experience is requested in the application