Veterinary Receptionist, Veterinary Assistant

Ethos Veterinary Health

. Welcome clients in a friendly, helpful, and compassionate manner .

Posted 10/5/2026full-timeNashua • New Hampshire • United StatesMid-LevelSenior💰 $18 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client service skills and effective communication while managing multiple priorities in a fast-paced veterinary environment. Proficient in administrative tasks, patient care support, and basic animal restraint, ensuring a compassionate experience for clients and patients.

Highest-signal resume keywords

Veterinary Assistant ExperienceCustomer Service SkillsBasic Animal Restraint SkillsStrong Communication SkillsDetail-Oriented Organization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient AdmissionsDocument PreparationInvoice ProcessingPatient Vitals ReportingAppointment SchedulingBasic Animal RestraintRadiograph AssistanceTriage CommunicationAdministrative SupportClient Check-Ins

Soft Skills

Compassionate Client InteractionTime ManagementTeam CollaborationProfessionalismRelationship Building

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Veterinary Hospital SettingClient ServicePatient CareAnimal BehaviorUrgent Care Procedures

About the role

Key responsibilities & impact

Welcome clients in a friendly, helpful, and compassionate manner
Prepare and review documents and medical records accurately and completely
Educate clients about hospital services and practices
Process client check-ins promptly and efficiently
Schedule and check in appointments while responding to client requests
Process patient admissions and discharges accurately and schedule follow-up appointments as needed
Prepare invoices and process payments accurately
Answer multiple phone lines promptly and professionally and direct calls appropriately
Assist with scanning, faxing, emailing, and other administrative responsibilities
Provide high-level client service during urgent veterinary visits
Collaborate with the medical team to support an efficient, compassionate client and patient experience
Obtain and report patient vitals
Assist with prioritizing patient treatments and communicating care needs
Serve as an intermediary between doctors and clients for non-essential communication
Collect and summarize detailed patient histories following triage by Veterinary Technicians
Communicate treatment needs between doctors and Veterinary Technicians, including blood draws and procedures
Assist with basic animal restraint and safely read animal behavior
Prepare for and assist Veterinary Technicians and doctors with patient care
Assist with radiographs and other common urgent care procedures
Support hospital cleaning, organization, and patient-care readiness
Handle prescription requests, client callbacks, lab work entries, and other patient-related administrative needs
Help keep appointments and daily hospital workflow on track

Requirements

What you’ll need

Veterinary Assistant experience is welcome, but not required
One year of customer service experience preferred; employer is willing to train the right candidate
Comfortable working in a fast-paced, highly collaborative environment
Commitment to developing positive, long-term relationships with colleagues, clients, and the community
Detail-oriented with strong organizational and time management skills
Strong communication and customer service skills
Comfortable managing multiple priorities while maintaining accuracy and professionalism
Fluent English speaking and reading skills required
High school diploma or equivalent required
Candidates from vocational co-op programs will be considered
Ideally 6 months of experience working in a veterinary hospital setting
Basic animal restraint skills
Ability to recognize and respond appropriately to animal behavior
Comfortable supporting Veterinary Technicians and doctors in a hands-on clinical environment
Strong communication, organization, and teamwork skills
Legally authorized to work in the United States (Canada) for any employer without sponsorship

Benefits

Comp & perks

CSR Certificate Program
Continuing Education & Uniform Allowance
Free VetBloom access (RACE-approved CE)
Veterinary Technician Education Sponsorships
VTNE reimbursement
VTS Support
16-Week VTNE Study Group
Professional Development Assistance
PTO
Employee Referral Bonuses
50% Employee Pet Discount
Exclusive financial benefits for student loans, mortgages, and personal loans
NVA Pet Resort Discount
Pet Insurance Discount
Medical, Dental, Vision
HSA/FSA Options
Life and AD&D insurance
Short & Long-Term Disability insurance
Critical Illness insurance
Accident insurance
Hospital Indemnity insurance
401(k) with employer match
Employee Assistance Program