Policy Operations Manager

Ethos

. Identify process improvement and innovation opportunities .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSenior💰 $103,000 - $181,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operations management, process improvement, and team leadership within the life insurance sector. Proficient in utilizing data analysis to drive decision-making and enhance customer support procedures.

Highest-signal resume keywords

Operations ManagementProcess ImprovementTeam LeadershipData AnalysisLife Insurance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementData AnalysisCustomer Support ProceduresPolicy Servicing StandardsResource ManagementSchedulingJira Ticket ManagementSalesforce ProficiencyMetrics Monitoring

Soft Skills

LeadershipInterpersonal SkillsCreative Problem SolvingCommunication SkillsAdaptability

Certifications & Qualifications

Bachelor's Degree Preferred

Industry Keywords

Life InsurancePolicy AdministrationCustomer SuccessComplianceOperational Issues

About the role

Key responsibilities & impact

Identify process improvement and innovation opportunities
Lead and manage day-to-day Policy Administration team operations
Guide, support, motivate, and develop team members
Lead regular meetings, manage escalations, and delegate tasks
Oversee resource management, scheduling, and team rotations
Develop and implement customer support and policy servicing procedures, policies, and standards
Collaborate with leadership to set and achieve goals and objectives
Monitor key metrics, prepare reports, and perform data analysis
Liaise between Policy Administration and Sales, Underwriting, engineering, product, compliance, and carrier partners
Recruit, hire, mentor, and develop team members
Handle Jira tickets for bugs and improvements and collaborate with engineering on solutions
Identify and resolve operational issues and drive continuous improvement

Requirements

What you’ll need

5+ years of experience in operations, customer support, customer success, or a related role
Experience and knowledge of life insurance required
Proven experience in process improvement
Ability to think creatively and solve complex problems
Strong leadership and interpersonal skills
Track record of building and nurturing high-performing teams
Excellent written and verbal communication skills
Proficiency with Salesforce or equivalent support/help desk software
Strong analytical mindset and ability to use data to inform decisions and drive improvements
Adaptability to change and ability to work in ambiguous environments with little direction
Bachelor's degree preferred; equivalent experience will be considered

Benefits

Comp & perks

Base salary of $103,000–$181,000 per year
Benefits offered; further details provided on Ethos’s careers page
Full-time employment
Diverse, inclusive, and authentic workplace
Equal opportunity employer