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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in B2B SaaS implementation and onboarding, with strong technical skills in API integrations and data mapping. Proven ability to manage customer onboarding lifecycles and communicate effectively with both technical and non-technical stakeholders.
Highest-signal resume keywords
B2B SaaS ImplementationAPI IntegrationsData MappingProject ManagementCRM Integrations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
API IntegrationsData IntegrationsTroubleshootingTechnical DocumentationOnboarding Lifecycle ManagementOnboarding Success MetricsCustomer ImplementationsData SynchronizationConfiguration ChallengesTechnical Problem Solving
Soft Skills
Clear CommunicationOrganizational SkillsConsultative MindsetAttention to QualityCross-Functional Collaboration
Tools & Technologies
SalesforceHubSpotCRM ToolsTechnical RunbooksIntegration Guides
Industry Keywords
Customer Success EngineeringOnboardingTechnical SetupCustomer JourneyUS East Coast Working Hours
About the role
Key responsibilities & impact- Own the technical setup phase of onboarding, including API integrations, data mapping, CRM configuration, authentication, and security setup
- Coordinate the complete onboarding lifecycle from kickoff through go-live and handoff to the Customer Success Manager
- Troubleshoot integration failures, data synchronization problems, and configuration challenges
- Build and maintain onboarding runbooks, integration guides, and scalable technical documentation
- Escalate product issues to Engineering, report bugs with clear reproduction steps, and advocate for onboarding-related features
- Partner with Customer Success to ensure a smooth handoff from onboarding to ongoing support
- Define and track onboarding success metrics, including time to first value, technical blockers, and integration completion rate
- Identify and communicate onboarding risks early and propose solutions to keep timelines on track
- Support the Onboarding Manager with customer communication about technical topics and timelines
- Help design and mentor additional onboarding engineers as the team scales
- Report to Engineering while partnering with the Onboarding Manager on the customer journey
Requirements
What you’ll need- 3-4 years of technical experience in B2B SaaS implementation, onboarding, or customer success engineering
- Strong hands-on technical skills with APIs, data integrations, and troubleshooting technical problems
- Clear written and verbal communication, including explaining technical concepts to non-technical customers and presenting plans to leadership
- Experience managing customer implementations or onboarding from kick-off to go-live
- Excellent project management and organizational skills
- Ability to manage multiple customer onboardings and track details
- Experience with CRM integrations such as Salesforce or HubSpot, or similar enterprise tools, is a plus
- Consultative mindset and ability to understand customer needs and propose solutions proactively
- High attention to quality
- Ability to work cross-functionally across Sales, Customer Success, and Engineering teams
- Bachelor's degree in Computer Science, Engineering, or related field, or equivalent professional experience demonstrating technical depth
- Must accommodate US East Coast working hours
Benefits
Comp & perks- Stock options in a profitable, high-growth SaaS company
- Competitive salary and benefits
- Hybrid role that grows into leadership
- Directly shape the first experience every customer has with Euler
- Work closely with a strong Onboarding Manager and CS team