EULER

Support Engineer

• Respond to customer support tickets and inquiries via email, Slack, and support system within SLA
• Own customer issues from initial investigation through resolution, keeping customers and internal stakeholders updated
• Troubleshoot integration failures, data sync problems, configuration questions, and API issues
• Debug customer issues by analyzing logs, testing configurations, and determining root cause
• Collaborate with Customer Success Managers to resolve issues at the appropriate level
• Provide clear, step-by-step guidance on complex technical problems
• Escalate product bugs and feature requests to Engineering with reproduction steps and customer context
• Build and maintain a knowledge base of common issues, solutions, and how-tos
• Track, document, and analyze support patterns to identify systematic issues or gaps
• Proactively help customers avoid common pitfalls through documentation and guidance

Engineering Manager

• Own the day-to-day execution of the engineering team
• Report to the Director of Engineering
• Work closely with Product and Design to deliver high-quality work on time each sprint
• Lead, mentor, and develop a team of engineers through coaching, feedback, and career support
• Own sprint planning, task distribution, and delivery execution with the Product Manager
• Maintain standards for code quality, documentation, testing practices, and technical debt management
• Translate product and technical requirements into actionable team plans
• Identify bottlenecks and risks early, proactively surface them, and propose solutions to the Director of Engineering
• Coordinate with the Director of Engineering on team priorities, architectural decisions, and tooling
• Support hiring and onboarding as the team grows
• Keep delivery moving while balancing speed, quality, and stability