Support Engineer

EULER

. Respond to customer support tickets and inquiries via email, Slack, and support system within SLA .

Posted 9/24/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong troubleshooting and debugging skills in customer support for B2B SaaS products, with a focus on API integrations and data synchronization. Capable of providing clear communication and documentation while proactively identifying and resolving customer issues.

Highest-signal resume keywords

Customer Support ExperienceTroubleshooting and DebuggingAPI UnderstandingNo-Code/Low-Code PlatformsSalesforce or HubSpot Integrations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingDebuggingAPI IntegrationData SynchronizationSupport Documentation

Soft Skills

Excellent Written CommunicationDetail-OrientedOrganizedProactive MindsetAbility to Work Independently

Tools & Technologies

Bubble.ioSalesforceHubSpotAWS Lambda

Industry Keywords

B2B SaaSCustomer SuccessTechnical Product Support

Tech Stack

Tools & technologies

AWS

About the role

Key responsibilities & impact

Respond to customer support tickets and inquiries via email, Slack, and support system within SLA
Own customer issues from initial investigation through resolution, keeping customers and internal stakeholders updated
Troubleshoot integration failures, data sync problems, configuration questions, and API issues
Debug customer issues by analyzing logs, testing configurations, and determining root cause
Collaborate with Customer Success Managers to resolve issues at the appropriate level
Provide clear, step-by-step guidance on complex technical problems
Escalate product bugs and feature requests to Engineering with reproduction steps and customer context
Build and maintain a knowledge base of common issues, solutions, and how-tos
Track, document, and analyze support patterns to identify systematic issues or gaps
Proactively help customers avoid common pitfalls through documentation and guidance

Requirements

What you’ll need

2-3 years of customer support or customer success engineer experience in B2B SaaS, ideally in technical product support
Strong troubleshooting and debugging mindset
Understanding of APIs, integrations, data syncs, and common integration failure modes
Familiarity with no-code/low-code platforms like Bubble.io or similar, or strong willingness to learn quickly
Excellent written English communication skills
Ability to work asynchronously and independently while hitting response time SLAs
Detail-oriented and organized; able to track issues systematically and follow through to resolution
Comfortable learning and working in customer environments and understanding their specific configurations
Proactive mindset focused on identifying patterns and suggesting improvements
Experience with Salesforce or HubSpot integrations (nice to have)
Experience with AWS Lambda or Bubble.io workflows (nice to have)
Background in customer success or account management (nice to have)
Experience writing support documentation or knowledge base articles (nice to have)

Benefits

Comp & perks

Stock options in a profitable, high-growth SaaS company
Competitive salary and benefits
Opportunity to grow into a support leadership role as the team scales