Associate Support Analyst

Euna Solutions

. Own the full support experience for customer inquiries via phone, video, email, and chat .

Posted 11/6/2026full-timeRemote • Oregon • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support capabilities with a focus on customer satisfaction, effective communication, and proficiency in troubleshooting software issues. Familiarity with ticketing systems and a commitment to continuous learning in product knowledge are essential.

Highest-signal resume keywords

Technical Support ExperienceZendesk ProficiencySoftware TroubleshootingCustomer Communication SkillsSaaS Product Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software TroubleshootingTechnical Support ExperienceTicketing System NavigationSaaS Product KnowledgeDocumentation Skills

Soft Skills

Customer-First MentalityStrong Written CommunicationStrong Verbal CommunicationAbility to Explain Technical Concepts

Tools & Technologies

ZendeskCRM Environment

Industry Keywords

Public SectorGovernment-Facing Organizations

About the role

Key responsibilities & impact

Own the full support experience for customer inquiries via phone, video, email, and chat
Troubleshoot and diagnose software issues using established workflows and escalation procedures
Build working proficiency in one of Euna Solutions' core products
Document customer interactions, issues, and resolutions in Zendesk
Contribute to knowledge base articles, FAQs, and support documentation
Collaborate with peers and senior analysts to improve troubleshooting and technical skills
Support coverage during holidays, after-hours incidents, and outages
Maintain at least a 94% CSAT score and contribute toward the 96%+ team target
Resolve issues within established SLA timelines and escalate appropriately
Demonstrate growth in product knowledge and troubleshooting independence within the first 3 months

Requirements

What you’ll need

Up to 1 year of experience in a technical support, help desk, or customer-facing role; internships and co-ops count
Customer-first mentality
Strong written and verbal communication skills
Ability to explain technical concepts in plain language
Comfort working in a ticketing system or CRM environment
Familiarity with web browsers, connectivity, and general software navigation
Experience with Zendesk, SaaS products, software troubleshooting, or public sector/government-facing organizations are nice-to-have qualifications

Benefits

Comp & perks

Remote work in the USA
Eunafier Days: two extra days per year attached to long weekends
Up to eight hours of paid philanthropy time per year
Professional development investment through budget, mentorship, and career opportunities
Accessible and comfortable interview process with accommodations available
AI tools encouraged to enhance creativity, efficiency, and decision-making