Euna Solutions

Customer Success Manager

• Develop a deep understanding of the Procurement SaaS product and public-sector use cases
• Communicate with customers and lead regular customer meetings
• Build relationships with key stakeholders and identify individual and organizational goals
• Design and execute customer success plans
• Conduct customer check-ins, monitor progress, identify issues, and address concerns
• Collaborate with senior Customer Success Managers and sales, marketing, and product development teams
• Analyze customer data and usage patterns to identify upsell, cross-sell, and expansion opportunities
• Monitor customer health indicators and facilitate churn mitigation calls
• Request, track, and respond to NPS, CSAT, and implementation surveys
• Attend and assist with webinars and events while expanding the customer community

Customer Success Manager – Procurement

Frontend Engineer

• Manage day-to-day web operations across eunasolutions.com and related properties, including page publishing, content updates, redirects, and QA
• Build and maintain landing pages for campaigns, product launches, events, and conversion-focused initiatives
• Contribute to migration from WordPress to a Next.js-based, headless CMS environment
• Participate in CMS evaluation and implementation and contribute to web architecture
• Collaborate on hosting infrastructure, DNS, Cloudflare CDN configuration, caching strategy, and performance optimization
• Maintain Core Web Vitals, page speed, mobile responsiveness, and accessibility compliance
• Support technical SEO implementation, including structured data, metadata, canonical tags, robots directives, and internal linking
• Use AI coding tools such as Claude Code as a core development workflow
• Prototype and ship interactive tools, calculators, and dynamic content experiences with AI assistance
• Help establish AI development workflows and standards for the marketing web team
• Build and optimize campaign-specific landing pages across product lines
• Monitor web traffic and conversion rates and support A/B testing and CRO initiatives
• Coordinate with Product Marketing and Content to ensure web properties reflect current messaging and positioning
• Assist with event pages, gated content, and form-driven conversion flows
• Monitor and report on traffic, engagement, conversions, and technical health
• Use GA4, Google Search Console, SEMrush, and other tools to identify and prioritize improvements
• Maintain a prioritized backlog of web improvements grounded in business impact
• Audit and maintain consent management, cookie compliance, and privacy-related web configurations

Marketing Engineer, Front End

• Develop a deep understanding of the Procurement SaaS product and its public-sector use cases
• Communicate with executives, project managers, business analysts, end users, and key stakeholders through regular customer meetings
• Build relationships with stakeholders and identify individual and organizational goals
• Design and execute customer success plans
• Conduct regular customer check-ins, monitor progress, identify issues, and address concerns
• Collaborate with senior Customer Success Managers and sales, marketing, and product development teams
• Analyze customer data and usage patterns to identify upsell, cross-sell, and expansion opportunities
• Monitor customer health indicators and facilitate churn mitigation calls
• Request, track, and respond to NPS, CSAT, and implementation surveys
• Attend and assist with webinars and events, connect with customers, and expand the customer community

• Develop a deep understanding of the Procurement SaaS product and its public-sector use cases
• Communicate with executives, project managers, business analysts, end users, and key stakeholders through regular customer meetings
• Build relationships with key stakeholders and identify individual and organizational goals
• Design and execute customer success plans
• Conduct regular customer check-ins, monitor progress, identify issues, and address concerns
• Collaborate with senior Customer Success Managers and sales, marketing, and product development teams
• Analyze customer data and usage patterns to identify upsell, cross-sell, and product expansion opportunities
• Monitor customer health indicators, respond to retention risks, and facilitate churn mitigation calls
• Request, track, and respond to NPS, CSAT, and implementation surveys
• Attend and assist with webinars and events, connect with customers, and expand the customer community

Customer Success Manager, Procurement

• Develop a deep understanding of the Procurement SaaS product and its public-sector use cases
• Communicate with executives, project managers, business analysts, end users, and key stakeholders through regular customer meetings
• Build relationships with key stakeholders and identify individual and organizational goals
• Design and execute customer success plans
• Conduct regular customer check-ins, monitor progress, identify issues, and address concerns
• Collaborate with senior Customer Success Managers and sales, marketing, and product development teams
• Analyze customer data and usage patterns to identify upsell, cross-sell, and expansion opportunities
• Monitor customer health indicators and respond to retention risks
• Facilitate churn mitigation calls
• Request, track, and respond to NPS, CSAT, and implementation surveys
• Attend and assist with webinars and events while connecting with customers and expanding the customer community

Customer Success Manager – Contract, Procurement

Consultant

• Lead client engagements with a consultative mindset
• Ensure clear communication and alignment across stakeholders
• Analyze client business processes and public sector budgeting workflows
• Identify opportunities for optimization and innovation
• Deliver advisory, guidance, and project-based work through time-and-materials engagements
• Support Day 2 implementation rollouts and full-scale system and business process optimization initiatives
• Translate client needs into technical requirements
• Collaborate with development, report writers, and cross-functional teammates to design feasible, high-impact solutions
• Serve as liaison between clients and internal teams
• Ensure accurate execution of requirements
• Share best practices for budgeting, software usage, and organizational transformation
• Provide technical product demonstrations
• Create materials communicating the recommended path forward
• Stay informed about industry trends, budgeting practices, and evolving product capabilities

Senior Consultant, BudgetPro

Business Development Rep

• Own team-level pipeline results alongside an individual quota for meetings held, meetings booked, and qualified sales leads
• Coach representatives through live call participation, recording reviews, and real-time objection role-play
• Serve as the first escalation point for deal, prospect, or process questions
• Model expected call volume and quality
• Track team performance and surface trends and blockers to the Manager
• Support new BDR onboarding on process, messaging, and tooling alongside the Manager
• Carry an individual quota while leading the collective pipeline output of a dedicated BDR group

Team Lead, Business Development

Project Manager

• Lead enterprise-level Euna Grants implementation projects from initiation through closure
• Own project scope, schedule, budget, quality, risks, issues, and stakeholder relationships
• Develop and maintain project charters, schedules, risk registers, RAID logs, and decision registers
• Facilitate project meetings, executive briefings, and steering committees with state-level sponsors and decision-makers
• Monitor project performance, identify risks and issues, drive mitigation, and escalate when warranted
• Ensure compliance with Euna's Code of Ethics, security standards, and applicable public sector regulations
• Apply ECP delivery frameworks and methodologies consistently while adapting where needed
• Serve as primary point of contact for assigned state agency clients
• Establish shared milestones, delivery responsibilities, and readiness activities with customer project managers and agency leads
• Provide executive-level reporting and regular, accurate status updates
• Manage complex multi-agency stakeholder relationships and difficult conversations
• Coordinate delivery across Implementation, Technical Solutions, and OCM workstreams
• Partner with the Project Coordinator on documentation, meeting cadences, and action-item follow-through
• Contribute to lessons-learned reviews and continuous improvement efforts
• Participate in scoping conversations and review SOW commitments affecting projects
• Support onboarding new hires and team knowledge-sharing
• Adopt and embed AI tools into documentation, analysis, client meeting preparation, and workflow improvements
• Perform other job-related duties as assigned

Project Manager – ECP, Grants

Full-stack Engineer

• Own features end to end, including requirements clarification, implementation, testing, code review, and post-release support
• Design and build maintainable features for the enterprise budgeting platform
• Work with C#, VB.NET, .NET Framework, T-SQL/SQL Server, ASP.NET, Telerik UI, and jQuery
• Contribute to migration from a legacy AWS environment to Euna's internally provisioned, maintained, and monitored AWS environment
• Conduct rigorous code reviews and produce well-tested, documented code
• Partner with product managers and designers to translate requirements into technical designs and estimates
• Mentor junior developers through code review and documentation
• Use AI coding assistants such as Claude Code for implementation, testing, and review while remaining accountable for delivered code

Senior Software Developer

• Qualify inbound leads from marketing campaigns, events, website forms, and product inquiries
• Execute outbound prospecting through calls, emails, and social outreach
• Conduct discovery and qualification conversations
• Generate net-new pipeline within assigned territories or verticals
• Route qualified opportunities to Account Executives or product teams
• Maintain accurate CRM records in Salesforce
• Meet monthly quotas for qualified meetings, pipeline contribution, and activity metrics
• Collaborate with Marketing on campaign quality, messaging, and lead performance
• Partner with Sales on account strategies, follow-up plans, and opportunity handoff
• Stay informed on public sector trends and Euna product updates
• Participate in ongoing skills development, coaching, and team training

Business Development Representative

• Own features end to end, including requirements clarification, implementation, testing, code review, and post-release support
• Design and build maintainable features for the enterprise budgeting platform
• Use C#, VB.NET, .NET Framework, T-SQL/SQL Server, ASP.NET, Telerik UI, and jQuery
• Contribute to migration from a legacy AWS environment to Euna's internally provisioned, maintained, and monitored AWS environment
• Conduct rigorous code reviews and deliver well-tested, documented code
• Partner with product managers and designers on technical designs and estimates
• Mentor junior developers through code review and documentation
• Use AI coding assistants such as Claude Code while remaining accountable for shipped code

Systems Engineer

• Own the architecture and technical direction of the shared platform layer, including service boundaries, contracts, and shared capabilities consumed by products
• Govern Euna's technical standards program by drafting, reviewing, ratifying, communicating, and maintaining standards across architecture, engineering, and operations
• Define cloud architecture patterns for multi-account structure, network topology, workload isolation, and resilience in partnership with Cloud Operations and SRE
• Set architectural direction for identity and access management across product and corporate systems
• Align architectural decisions with Security to meet public sector compliance obligations, including SOC 2, PCI DSS, and GovRAMP
• Identify high-risk and high-impact work, build the business case, and sequence remediation
• Advise the AI team on cross-cutting infrastructure, identity, and integration decisions
• Participate in the Architecture Review Board

Senior Systems Architect

• Lead end-to-end enterprise-level implementations from kickoff through go-live
• Manage scope, timelines, risks, and stakeholder communication
• Serve as the primary customer contact throughout the implementation lifecycle
• Facilitate discovery sessions and document current-state workflows, pain points, and business requirements
• Design and document future-state workflows and forms in Euna Budget Enterprise
• Serve as the subject matter expert for developing and managing budgets in Euna Budget Enterprise
• Identify workflow changes and manage change-management discussions
• Oversee data migration, including mapping, cleansing, validation, and loading
• Explain stored-procedure requirements and workflow logic to technical teams
• Bring product gaps to Product and Development teams through the CCB
• Ensure project deliverables meet quality standards before customer handoff
• Facilitate customer verification and signoff
• Manage scope, issues, risks, customer expectations, and project budget
• Support testing, training, go-live readiness, and post-go-live system stability
• Serve as an escalation point for the support team

Principal Consultant, Budget

• Own the architecture and technical direction of the shared platform layer, including service boundaries, contracts, and product consumption of shared capabilities
• Govern Euna's technical standards program end-to-end, from drafting and reviewing to ratification, communication, and maintenance
• Define cloud architecture patterns for multi-account structure, network topology, workload isolation, and resilience with Cloud Operations and SRE
• Set architectural direction for identity and access management across product and corporate systems
• Align architectural decisions with Security to meet public sector compliance obligations, including SOC 2, PCI DSS, and GovRAMP
• Identify high-risk and high-impact work, build the business case, and sequence remediation
• Advise the AI team on cross-cutting infrastructure, identity, and integration decisions
• Participate in the Architecture Review Board

• Lead end-to-end enterprise-level software implementations from kickoff through go-live
• Manage scope, timelines, risks, and stakeholder communication
• Serve as the primary customer point of contact throughout the implementation lifecycle
• Facilitate discovery sessions and working sessions with customer stakeholders
• Document current-state workflows, pain points, and business requirements
• Design and document future-state workflows and manage change-management discussions
• Oversee data migration, including mapping, cleansing, validation, and loading
• Explain stored-procedure requirements and desired outcomes to technical teams
• Bring product gaps to Product and Development teams through the CCB
• Ensure project teams complete quality deliverables before customer handoff
• Facilitate customer verification and project signoff
• Manage scope and customer expectations to keep projects on budget
• Facilitate issue and risk discussions and develop resolution plans
• Support testing, training, go-live readiness, and post-go-live system stability
• Serve as an escalation point for the support team
• Collaborate with Product, Development, technical, and implementation teams