Customer Success Manager, Budget

Euna Solutions

. Develop a deep understanding of the B2B SaaS product and its public-sector use cases .

Posted 10/27/2026full-timeOakville • CanadaJuniorMid-Level💰 CA$66,000 - CA$82,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and executing customer success strategies within the B2B SaaS sector, leveraging strong communication and project management skills to enhance customer relationships and drive retention.

Highest-signal resume keywords

Customer Success ManagementSalesforce ProficiencyProject ManagementCustomer Experience StrategyData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementProject ManagementData AnalysisCustomer Experience StrategyCustomer Health Monitoring

Soft Skills

CommunicationRelationship BuildingProblem SolvingCollaborationStakeholder Engagement

Tools & Technologies

SalesforceMicrosoft Office

Industry Keywords

B2B SaaSPublic-Sector Use CasesCustomer Check-InsNPSCSAT

About the role

Key responsibilities & impact

Develop a deep understanding of the B2B SaaS product and its public-sector use cases
Communicate with executives, project managers, business analysts, end users, and key stakeholders in regular customer meetings
Build relationships with stakeholders and identify individual and organizational goals
Design and execute customer success plans
Conduct customer check-ins, monitor progress, identify issues, and address concerns
Collaborate with senior Customer Success Managers and sales, marketing, and product development teams
Analyze customer data and usage patterns to identify upsell, cross-sell, and expansion opportunities
Prepare customer estimates, quotes, and contract amendments and manage upsell opportunities in Salesforce
Monitor customer health indicators and respond to retention risks
Request, track, and respond to NPS, CSAT, and implementation surveys
Attend and assist with webinars and events, connect with customers, and expand the customer community

Requirements

What you’ll need

Bachelor's degree in business, communications, computer science, or related field
2+ years of experience in customer success, customer support, or a related field
Proven track record of developing and implementing successful customer experience strategies
Experience in project management, including the ability to manage multiple projects simultaneously
Proficient in Salesforce, Microsoft Office, and other relevant software applications

Benefits

Comp & perks

Hybrid work arrangement
Eunafier Days: twice a year, an extra day added to a long weekend
Community engagement through time, donations, and shared expertise
Up to eight hours of paid philanthropy time per year
Professional development budget, mentorship, and opportunities for career growth
Accessible interview process and accommodations