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Customer Success Manager – Budget
Euna Solutions. Develop a deep understanding of Euna Solutions' B2B SaaS product and public-sector use cases .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and executing customer success strategies, leveraging data analysis to enhance customer engagement and retention. Proficient in managing stakeholder relationships and utilizing Salesforce for tracking customer health and upsell opportunities.
Highest-signal resume keywords
Customer Success ManagementSalesforce ProficiencyProject ManagementCustomer Experience Strategy DevelopmentData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Success ManagementProject ManagementData AnalysisCustomer Experience Strategy DevelopmentUpsell and Cross-Sell Strategies
Soft Skills
CommunicationRelationship BuildingProblem SolvingCollaborationStakeholder Engagement
Tools & Technologies
SalesforceMicrosoft OfficeCustomer Health Monitoring ToolsNPS TrackingCSAT Tracking
Industry Keywords
B2B SaaSPublic SectorCustomer SuccessCustomer SupportCustomer Engagement
About the role
Key responsibilities & impact- Develop a deep understanding of Euna Solutions' B2B SaaS product and public-sector use cases
- Communicate with executives, project managers, business analysts, end users, and key stakeholders in regular customer meetings
- Build relationships with stakeholders and identify individual and organizational goals
- Design and execute customer success plans to help customers achieve desired outcomes and maximize product value
- Conduct customer check-ins, monitor progress, identify issues, and address concerns
- Collaborate with senior Customer Success Managers and sales, marketing, and product development teams
- Analyze customer data and usage patterns to identify upsell, cross-sell, and expansion opportunities
- Prepare estimates, quotes, and contract amendments while managing upsell opportunities in Salesforce
- Monitor customer health indicators and respond to retention risks
- Request, track, and respond to NPS, CSAT, and implementation surveys
- Attend and assist with webinars and events to connect with customers and expand the customer community
Requirements
What you’ll need- Bachelor's degree in business, communications, computer science, or related field
- 2+ years of experience in customer success, customer support, or a related field
- Proven track record of developing and implementing successful customer experience strategies
- Experience in project management and ability to manage multiple projects simultaneously
- Proficiency in Salesforce, Microsoft Office, and other relevant software applications
Benefits
Comp & perks- Hybrid work arrangement with three days per week in an Atlanta or Oakville office
- Eunafier Days: two extra days per year attached to long weekends
- Community engagement opportunities through time, donations, and shared expertise
- Up to eight hours of paid philanthropy time per year
- Professional development support through budget, mentorship, and opportunities for career growth
- Accessible interview process and accommodations upon request