Customer Success Manager – Contract, Procurement

Euna Solutions

. Develop a deep understanding of the Procurement SaaS product and its public-sector use cases .

Posted 9/24/2026full-timeAtlanta • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success strategies, project management, and stakeholder communication, with a strong focus on data analysis to drive customer retention and growth. Proficient in utilizing Salesforce and Microsoft Office to enhance customer engagement and satisfaction.

Highest-signal resume keywords

Customer Success ManagementProject ManagementSalesforce ProficiencyData AnalysisStakeholder Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Experience StrategyProject ManagementData AnalysisCustomer Health MonitoringChurn Mitigation

Soft Skills

Relationship BuildingCommunicationCollaborationProblem Solving

Tools & Technologies

SalesforceMicrosoft Office

Industry Keywords

Procurement SaaSPublic-Sector Use CasesCustomer Check-InsNPSCSAT

About the role

Key responsibilities & impact

Develop a deep understanding of the Procurement SaaS product and its public-sector use cases
Communicate with executives, project managers, business analysts, end users, and key stakeholders through regular customer meetings
Build relationships with key stakeholders and identify individual and organizational goals
Design and execute customer success plans
Conduct regular customer check-ins, monitor progress, identify issues, and address concerns
Collaborate with senior Customer Success Managers and sales, marketing, and product development teams
Analyze customer data and usage patterns to identify upsell, cross-sell, and expansion opportunities
Monitor customer health indicators and respond to retention risks
Facilitate churn mitigation calls
Request, track, and respond to NPS, CSAT, and implementation surveys
Attend and assist with webinars and events while connecting with customers and expanding the customer community

Requirements

What you’ll need

Bachelor's degree in business, communications, computer science, or related field
3+ years of experience in customer success, implementation, customer support, or a related field
Proven track record of developing and implementing successful customer experience strategies
Experience in project management and ability to manage multiple projects simultaneously
Proficient in Salesforce, Microsoft Office, and other relevant software applications
Ability to communicate confidently with executives, project managers, business analysts, end users, and key stakeholders
Ability to work three days per week in the Atlanta, Georgia office
Ability to work a 12-month maternity-leave coverage contract

Benefits

Comp & perks

Hybrid work arrangement with remaining days determined by role and manager
Eunafier Days: an extra day twice a year attached to a long weekend
Up to eight hours of paid philanthropy time per year
Employee engagement and community-giving opportunities
Professional development investment through budget, mentorship, and opportunities for advancement
AI tools encouraged to enhance creativity, efficiency, and decision-making
Accessible interview process and accommodations available