FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Success Manager – Procurement
Euna Solutions. Develop a deep understanding of the Procurement SaaS product and public-sector use cases .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success strategies, project management, and stakeholder communication, with a strong focus on enhancing customer experience and driving product adoption in the public sector.
Highest-signal resume keywords
Customer Success ManagementProject ManagementSalesforce ProficiencyCustomer Experience StrategyData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SuccessImplementationCustomer SupportProject ManagementData Analysis
Soft Skills
CommunicationRelationship BuildingProblem Solving
Tools & Technologies
SalesforceMicrosoft Office
Industry Keywords
Procurement SaaSPublic SectorCustomer Health IndicatorsNPSCSAT
About the role
Key responsibilities & impact- Develop a deep understanding of the Procurement SaaS product and public-sector use cases
- Communicate with customers and lead regular customer meetings
- Build relationships with key stakeholders and identify individual and organizational goals
- Design and execute customer success plans
- Conduct customer check-ins, monitor progress, identify issues, and address concerns
- Collaborate with senior Customer Success Managers and sales, marketing, and product development teams
- Analyze customer data and usage patterns to identify upsell, cross-sell, and expansion opportunities
- Monitor customer health indicators and facilitate churn mitigation calls
- Request, track, and respond to NPS, CSAT, and implementation surveys
- Attend and assist with webinars and events while expanding the customer community
Requirements
What you’ll need- Bachelor's degree in business, communications, computer science, or related field
- 3+ years of experience in customer success, implementation, customer support, or a related field
- Proven track record of developing and implementing successful customer experience strategies
- Experience in project management, including the ability to manage multiple projects simultaneously
- Proficient in Salesforce, Microsoft Office, and other relevant software applications
- Ability to communicate confidently with executives, project managers, business analysts, end users, and key stakeholders
Benefits
Comp & perks- Hybrid work arrangement with three days per week in the Atlanta office
- Eunafier Days: an extra day attached to a long weekend twice a year
- Up to eight hours of paid philanthropy time per year
- Professional development investment through budget, mentorship, and opportunities for advancement
- Engagement Committee community involvement through time, donations, and shared expertise
- Accessible interview process and accommodations