Customer Success Manager, Procurement

Euna Solutions

. Develop a deep understanding of the Procurement SaaS product and its public-sector use cases .

Posted 9/24/2026full-timeOakville • CanadaMid-LevelSenior💰 CA$66,000 - CA$82,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success strategies, project management, and stakeholder engagement, with a strong focus on data analysis and customer relationship building. Proficient in utilizing Salesforce and Microsoft Office to enhance customer experience and drive product adoption.

Highest-signal resume keywords

Customer Success ManagementProject ManagementData AnalysisSalesforce ProficiencyCustomer Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Experience StrategyProject ManagementData AnalysisCustomer Health MonitoringUpsell and Cross-Sell Identification

Soft Skills

CommunicationRelationship BuildingProblem SolvingCollaborationStakeholder Engagement

Tools & Technologies

SalesforceMicrosoft Office

Industry Keywords

Procurement SaaSPublic-Sector Use CasesCustomer Check-InsNPSCSAT

About the role

Key responsibilities & impact

Develop a deep understanding of the Procurement SaaS product and its public-sector use cases
Communicate with executives, project managers, business analysts, end users, and key stakeholders through regular customer meetings
Build relationships with key stakeholders and identify individual and organizational goals
Design and execute customer success plans
Conduct regular customer check-ins, monitor progress, identify issues, and address concerns
Collaborate with senior Customer Success Managers and sales, marketing, and product development teams
Analyze customer data and usage patterns to identify upsell, cross-sell, and product expansion opportunities
Monitor customer health indicators, respond to retention risks, and facilitate churn mitigation calls
Request, track, and respond to NPS, CSAT, and implementation surveys
Attend and assist with webinars and events, connect with customers, and expand the customer community

Requirements

What you’ll need

Bachelor's degree in business, communications, computer science, or related field
3+ years of experience in customer success, implementation, customer support, or a related field
Proven track record of developing and implementing successful customer experience strategies
Experience in project management, including the ability to manage multiple projects simultaneously
Proficient in Salesforce, Microsoft Office, and other relevant software applications

Benefits

Comp & perks

Hybrid work arrangement
Eunafier Days: twice a year, an extra day added to a long weekend
Community engagement through time, donations, and shared expertise
Up to eight hours of paid philanthropy time per year
Professional development budget, mentorship, and opportunities for career advancement
Accessible interview process and accommodations upon request