Customer Success Manager – Procurement

Euna Solutions

. Develop a deep understanding of the Procurement SaaS product and its public-sector use cases .

Posted 9/24/2026full-timeOakville • CanadaMid-LevelSenior💰 CA$66,000 - CA$82,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing customer success strategies, with a strong focus on stakeholder communication and relationship building. Proficient in analyzing customer data to identify growth opportunities and mitigate churn.

Highest-signal resume keywords

Customer Success ManagementStakeholder CommunicationData AnalysisProject ManagementSalesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Experience StrategyProject ManagementData AnalysisCustomer Health MonitoringImplementation Strategy

Soft Skills

Relationship BuildingCommunicationProblem SolvingCollaborationCustomer Engagement

Tools & Technologies

SalesforceMicrosoft OfficeCustomer Success Software

Industry Keywords

Procurement SaaSPublic-Sector Use CasesNPSCSATChurn Mitigation

About the role

Key responsibilities & impact

Develop a deep understanding of the Procurement SaaS product and its public-sector use cases
Communicate with executives, project managers, business analysts, end users, and key stakeholders through regular customer meetings
Build relationships with stakeholders and identify individual and organizational goals
Design and execute customer success plans
Conduct regular customer check-ins, monitor progress, identify issues, and address concerns
Collaborate with senior Customer Success Managers and sales, marketing, and product development teams
Analyze customer data and usage patterns to identify upsell, cross-sell, and expansion opportunities
Monitor customer health indicators and facilitate churn mitigation calls
Request, track, and respond to NPS, CSAT, and implementation surveys
Attend and assist with webinars and events, connect with customers, and expand the customer community

Requirements

What you’ll need

Bachelor's degree in business, communications, computer science, or related field
3+ years of experience in customer success, implementation, customer support, or a related field
Proven track record of developing and implementing successful customer experience strategies
Experience in project management, including the ability to manage multiple projects simultaneously
Proficient in Salesforce, Microsoft Office, and other relevant software applications
Ability to work in a hybrid arrangement with 3 days/week in the Oakville, ON office (Tuesday, Wednesday & Thursday)

Benefits

Comp & perks

Hybrid work arrangement
Two extra days per year attached to long weekends (Eunafier Days)
Up to eight hours of paid time annually for philanthropic/community causes
Professional development investment through budget and mentorship
Opportunities for career growth and internal mobility
Accessible interview process and accommodations