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Implementation Manager – ECP, Grants
Euna Solutions. Guide clients through the full implementation and onboarding lifecycle for Euna Grants .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in grants management, including knowledge of grant types and funding compliance, while effectively leading client implementations and training. Proficient in software configuration and utilizing AI tools to enhance workflows and documentation.
Highest-signal resume keywords
Grants ManagementImplementation ExperienceSaaS PlatformsClient TrainingRequirements Gathering
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software ConfigurationData RelationshipsSystem ArchitectureRequirements MatricesProcess MappingUser Acceptance TestingDocumentation SkillsProject ManagementAI Tools IntegrationGrants Lifecycle Knowledge
Soft Skills
Strong Communication SkillsAnalytical SkillsAttention to DetailAdaptabilityOrganizational Skills
Tools & Technologies
Euna GrantsGrants Management SystemsFinancial Management PlatformsPublic Sector ERP SystemsAI Productivity Tools
Industry Keywords
Public Sector ExperienceFederal Grant ProgramsCDBGARPAHUDEPA
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Guide clients through the full implementation and onboarding lifecycle for Euna Grants
- Lead discovery sessions covering business processes, grant program structures, stakeholder roles, and system requirements
- Facilitate working sessions with agency staff, program managers, and technical contacts
- Produce and maintain discovery documentation, requirements matrices, and process maps
- Translate discovery findings into implementation scope and configuration plans
- Deliver implementations aligned with Euna's Implementation Methodology
- Configure client instances of Euna Grants and maintain configuration documentation
- Apply knowledge of the grant lifecycle from pre-award through close-out
- Conduct user acceptance testing, document issues, create support tickets, and monitor resolution
- Lead virtual and written client training for audiences ranging from end users to agency leadership
- Support client training, troubleshooting, and project-related requests
- Identify and escalate project risks to Project Management
- Ensure client feedback requests contain sufficient detail before routing for action
- Identify and document system functionality gaps and partner with Product and Development on enhancements
- Participate in requirements gathering and business process modeling
- Contribute to onboarding new hires and team knowledge-sharing; senior-level managers lead this function
- Adopt and embed AI tools into daily work, including documentation, configuration analysis, client meeting preparation, and workflow improvement
- Perform other job-related duties as assigned
Requirements
What you’ll need- BA/BS degree or equivalent work experience
- 5+ years of Customer Success, implementation, or account management experience
- Working knowledge of grants management, including grant types, funding compliance requirements, and reporting obligations
- Public sector experience strongly preferred
- Technical acumen, including software configuration, data relationships, and system architecture concepts
- Experience with SaaS platforms required
- Enthusiasm for AI tools and a track record of embedding technology into daily workflows
- Extensive experience training or teaching clients in a virtual environment
- Strong written, verbal, and visual communication skills
- Ability to manage multiple complex projects and competing deadlines simultaneously
- Strong analytical and documentation skills, particularly in requirements gathering and configuration work
- Ability to work independently and collaboratively
- Adaptability and professional resilience in a fast-paced, evolving environment
- Strong attention to detail, organization, and consistent follow-through
- Direct experience with state, county, or municipal government in a grants capacity preferred
- Familiarity with federal grant programs such as CDBG, ARPA, HUD, EPA, or similar preferred
- Experience with grants management systems, financial management platforms, or public sector ERP systems preferred
- Exposure to AI productivity tools such as Copilot, Claude, or ChatGPT with demonstrated professional application preferred
- Knowledge of data migration concepts or experience supporting SaaS implementation projects with integration components preferred
Benefits
Comp & perks- Hybrid work arrangement with three days per week in the Atlanta office
- Extra day twice a year attached to a long weekend (Eunafier Days)
- Up to eight hours of paid time per year for philanthropy
- Professional development support through budget, mentorship, and opportunities for advancement
- Community engagement and giving-back opportunities
- Accessible interview process and accommodations
- AI tools supported to enhance creativity, efficiency, and decision-making