Implementation Manager – Grants

Euna Solutions

. Serve as the primary point of contact for clients during onboarding .

Posted 10/26/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client onboarding and software implementation processes, with a strong focus on customizing SaaS products to meet client needs. Proficient in project management, data analysis, and effective communication to ensure successful client engagement and training.

Highest-signal resume keywords

Client-Facing Implementation ExperienceSoftware Implementation MethodologiesExcel ProficiencyReport Authoring Using SSRS or PowerBIExperience with CRM or ERP Implementations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementData AnalysisSaaS Product ConfigurationScript WritingReport GenerationImplementation DocumentationTroubleshootingChange ManagementBusiness Process AnalysisRisk Evaluation

Soft Skills

Excellent CommunicationInterpersonal SkillsCollaborationProblem-SolvingAnalytical Skills

Tools & Technologies

ExcelSSRSPowerBIJiraCloud CoachAutotaskAsana

Industry Keywords

SaaSGovTechEnterprise SoftwareImplementation Best PracticesClient Training

Tech Stack

Tools & technologies

CloudERP

About the role

Key responsibilities & impact

Serve as the primary point of contact for clients during onboarding
Conduct kickoff meetings and gather business processes and requirements
Guide clients on best practices for implementing and configuring SaaS products
Carry out project management activities, including scope control, reliable communications, risk and opportunity evaluation, and change-management assistance
Customize system settings, workflows, and integrations to meet client requirements while minimizing customizations
Use Excel to prepare data and perform initial data loads
Write simple scripts
Author ad hoc reports for customers
Collaborate with sales, product management, customer success, and technical support
Support the transition from sales to product adoption
Develop and deliver client training sessions
Create and maintain implementation documentation, user guides, and knowledge base articles
Identify, troubleshoot, resolve, and escalate implementation issues
Contribute to improving implementation processes and methodologies

Requirements

What you’ll need

Bachelor's degree in a relevant field (e.g., Business, Computer Science, Information Systems) or equivalent practical experience
3+ years of experience in a client-facing implementation role, preferably in the SaaS industry
Strong understanding of software implementation processes, methodologies, and best practices
Excellent communication and interpersonal skills
Ability to build rapport and collaborate effectively with clients and internal teams
Ability to take the lead in a workshop environment
Technical aptitude and ability to quickly learn and navigate new software applications
Strong problem-solving and analytical skills
High comfort level with Excel is a plus
Experience designing and documenting reports generated from relational databases is a significant plus
Ability to author reports using SSRS or PowerBI is a significant plus
Experience with CRM, ERP, or other enterprise software implementations, particularly GovTech, is a plus
Familiarity with Jira, Cloud Coach, Autotask, Asana, or similar project tracking and time management software is a plus
Ability to work PT hours
Equivalent practical experience may substitute for the bachelor's degree

Benefits

Comp & perks

Eunafier Days: twice a year, an extra day added to a long weekend
Up to eight hours of paid Philanthropy Time per year
Professional development investment through budget, mentorship, and opportunities for advancement
Hybrid work arrangement for applicable roles
Accessible interview process and accommodations upon request