Team Lead, Professional Services – Grants

Euna Solutions

. Lead the Professional Services team while serving as a customer-facing Implementation Manager for approximately half of the role .

Posted 9/16/2026full-timeAtlanta • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading client-facing implementation projects, with a strong focus on SaaS product configuration, project management, and client training. Proficient in utilizing Excel for data preparation and reporting, while effectively collaborating with cross-functional teams to enhance implementation processes.

Highest-signal resume keywords

Client-Facing Implementation ExperienceSaaS Product ConfigurationProject ManagementTeam ManagementExcel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software Implementation ProcessesData PreparationReport AuthoringProblem-SolvingAnalytical Skills

Soft Skills

Excellent CommunicationInterpersonal SkillsCollaborationLeadershipWorkshop Facilitation

Tools & Technologies

ExcelSSRSPowerBIJiraAsana

Industry Keywords

SaaSCRMERPGovTechImplementation Methodologies

Tech Stack

Tools & technologies

CloudERP

About the role

Key responsibilities & impact

Lead the Professional Services team while serving as a customer-facing Implementation Manager for approximately half of the role
Serve as the primary client contact during onboarding
Conduct kickoff meetings and gather business processes and requirements
Advise clients on best practices for implementing and configuring SaaS products
Perform basic project management activities, including scope management, communications, risk and opportunity evaluation, and change management support
Customize system settings, workflows, and integrations to meet client requirements while minimizing customizations
Use Excel to prepare data and perform initial data loads, write simple scripts, and author ad hoc customer reports as needed
Collaborate with sales, product management, customer success, and technical support through transition from sales to adoption
Develop and deliver client training sessions
Create and maintain implementation documentation, user guides, and knowledge base articles
Identify, troubleshoot, resolve, and escalate implementation issues while providing client updates
Contribute to improving implementation processes and methodologies

Requirements

What you’ll need

Bachelor's degree in a relevant field (e.g., Business, Computer Science, Information Systems) or equivalent practical experience
7+ years of experience in a client-facing implementation role, preferably in the SaaS industry
Strong understanding of software implementation processes, methodologies, and best practices
Experience managing a team
Excellent communication and interpersonal skills
Ability to build rapport and collaborate effectively with clients and internal teams
Ability to take the lead in a workshop environment
Technical aptitude and ability to quickly learn and navigate new software applications
Strong problem-solving and analytical skills
High comfort level with Excel is a plus
Ability to design and document reports generated from relational databases
Ability to author reports using SSRS or PowerBI is a significant plus
Experience with CRM, ERP, or other enterprise software implementations, particularly GovTech, is a plus
Familiarity with Jira, Cloud Coach, Autotask, Asana, or similar project tracking and time management software is a plus

Benefits

Comp & perks

Hybrid work arrangement with three days per week in the Atlanta or Oakville office
Eunafier Days: twice a year, an extra day attached to a long weekend
Up to eight hours of paid philanthropy time per year
Professional development investment through budget, mentorship, and growth opportunities
Accessible and comfortable interview process with accommodations available