FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical aptitude in HRIS solutions and SaaS ecosystems, with a focus on client support, effective communication, and relationship management. Capable of analyzing client needs, providing solutions, and ensuring client satisfaction through training and support.
Highest-signal resume keywords
Client Support ExperienceTechnical AptitudeFluency In FrenchAnalytical SkillsSaaS Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HRIS SolutionsSoftware ConfigurationTechnical SolutionsSoftware TestingAcceptance Testing
Soft Skills
Excellent Communication SkillsActive ListeningProactive MindsetTeam SpiritClient Relationship Management
Industry Keywords
Customer ServiceHuman ResourcesSaaS Ecosystem
About the role
Key responsibilities & impact- Receive client requests by phone and/or email
- Investigate, analyze, and provide appropriate solutions for HRIS solutions
- Monitor requests through to resolution
- Identify client needs and liaise with the Development team
- Track platform fixes and enhancements with clients and internally
- Configure the software and propose technical solutions
- Advise and train clients to ensure optimal use of the solutions
- Build and maintain strong client relationships
- Ensure client satisfaction on a daily basis
- Write client articles and create explanatory videos
- Participate in software testing and acceptance testing
Requirements
What you’ll need- Significant experience in a customer service department or client support role assisting users with software
- Strong technical aptitude and knowledge or understanding of programming
- Excellent written and verbal communication skills
- Excellent spelling and grammar
- Ability to adapt to a rapidly changing work environment
- Strong interest in the human resources field
- Team spirit, active listening skills, and a proactive mindset
- Ability to explain and teach effectively
- Strong analytical and investigative skills
- Knowledge of the SaaS ecosystem
- Fluency in French
- Proficiency in another language is a plus
- Strong sense of service and client relations
Benefits
Comp & perks- 7 weeks of paid annual leave
- Additional days off based on seniority, a volunteering day, and a company-provided solidarity day
- Profit-sharing scheme, which can be invested in an employee savings plan
- Fun and social events: Euréciades, stand-up comedy, afternoon snacks, and drinks
- Remote-work equipment package
- Annual net bonus of €150
- Health insurance covered at 60%
- Digital meal vouchers worth €9.50 each
- 50% reimbursement of public transportation costs
- Annual mobility bonus
- Fresh fruit, massages, sports classes, and yoga
- Onboarding training
- Supportive team and hands-on management
- Peer-to-peer learning opportunities