Customer Service Manager

Eurofins

. Own a defined portfolio of Food Assurance and Healthcare Assurance clients as their primary commercial point of contact .

Posted 9/15/2026full-timeRemote • NetherlandsJuniorMid-Level💰 $58,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, lead qualification, and account support within the Food Assurance and Healthcare Assurance sectors. Proficient in managing renewals, multi-year certification cycles, and utilizing CRM systems to track performance and drive revenue growth.

Highest-signal resume keywords

B2B Inside Sales ExperienceClient Relationship ManagementLead QualificationCRM Proficiency (Microsoft Dynamics)Food Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

QuotingOrder ProcessingAccount ManagementData AnalysisKPI TrackingCertification Schemes KnowledgeProposal PreparationRevenue ForecastingMulti-Site ExpansionCross-Selling

Soft Skills

Excellent Communication SkillsActive ListeningTime ManagementCustomer-Focused MindsetResilience

Tools & Technologies

Microsoft DynamicsMS OfficeVideo Conferencing ToolsCollaborative Platforms

Industry Keywords

Food AssuranceHealthcare AssuranceTIC IndustryAudit SchemesFood CertificationsCertification Body ExperienceConsulting Organization Experience

About the role

Key responsibilities & impact

Own a defined portfolio of Food Assurance and Healthcare Assurance clients as their primary commercial point of contact
Manage client relationships remotely through check-in calls, video meetings and business reviews
Understand clients' certification roadmaps and anticipate their needs
Coordinate with technical services, scheduling and operations to resolve issues and secure delivery dates
Safeguard and grow the installed base through renewals, recertification, multi-site expansion and cross-selling
Handle client complaints and commercial disputes
Prepare, issue and follow up quotations and proposals for certification, audit, training and advisory services
Qualify inbound requests and convert them into signed agreements
Follow up on offers, negotiate within approved pricing frameworks and escalate exceptions
Process orders and contracts accurately before handover to scheduling and operations
Proactively manage renewals and multi-year certification cycles
Meet or exceed quotation turnaround, conversion and revenue targets
Maintain client records, opportunities and pipeline in the CRM
Track order status, win/loss outcomes, renewal dates and revenue forecasts
Report portfolio performance, conversion rates and at-risk accounts to the Commercial Director
Contribute to monthly commercial reporting and KPI reviews
Identify and pursue cross-selling opportunities between Food Assurance and Healthcare Assurance portfolios
Support marketing campaigns, webinars and industry events with lead follow-up
Share market intelligence and best practices with the commercial organization and wider sales team

Requirements

What you’ll need

Bachelor's degree in Business, Sales, Marketing, Economics, Food Science, Biology, Chemistry, Pharmacy or a related field; equivalent professional experience may substitute for formal education
Minimum 2 years' experience in B2B inside sales, customer service, business development or account support
Exposure to lead qualification, quoting, order processing or account management
TIC (Testing, Inspection & Certification) industry experience is an advantage
Knowledge of the food industry, audit schemes, food certifications, and/or the health and wellness industry is a strong advantage
Prior experience within a certification body, audit firm, laboratory or consulting organization is a plus
Authorization to work in the United States indefinitely without restriction or sponsorship
Excellent verbal and written communication skills
Active listening and needs-analysis skills
Strong time management and prioritization skills
Ability to manage multiple accounts, quotations and deadlines simultaneously
Data-driven mindset, comfortable tracking KPIs, pipelines and forecasts
Proficiency with CRM systems, especially Microsoft Dynamics, and quoting tools
Comfortable with MS Office, including strong Excel skills, video conferencing and collaborative platforms
Ability to learn certification schemes, service portfolios and internal systems quickly
Customer-focused and solution-oriented mindset
Resilience and persistence in a target-driven environment
Ability to work independently in a fully remote setting while remaining a strong team player
Professional ethics and integrity aligned with certification impartiality requirements
Adaptability and openness to feedback
Fluency in English
Ability to work in an international, multicultural and matrix environment

Benefits

Comp & perks

Bonus eligibility
Comprehensive medical coverage
Dental options
Vision options
Life insurance
Disability insurance
401(k) with company match
Paid vacation and holidays
Fully remote work
Monday-Friday schedule
Overtime as needed