Eurofins

Customer Support

• Manage the end-to-end sample lifecycle, including receiving, processing, sorting, storing, and distributing testing samples to relevant laboratories
• Receive, manage, and sort incoming samples
• Update and manage sample information in the eLims system
• Inspect and transfer samples to the appropriate testing team
• Organize, store, and preserve samples according to company regulations and client requirements
• Liaise with Customer Service regarding sample status, Test Request Forms, sample receipt, and client inquiries or complaints
• Comply with document and sample management regulations
• Follow safety, 5S, and sample preservation guidelines
• Perform other tasks assigned by superiors

Login-out/Sample Management Staff – Customer Service – Hardline

General

• Lead high-impact drug discovery programs from target validation through candidate selection
• Advance compounds into clinical development across Oncology, Inflammation, Neuroscience, Metabolism, and Infectious Diseases
• Build and lead cross-functional project teams involving Eurofins Discovery scientists and client partners
• Design, plan, and execute end-to-end discovery strategies
• Consult with clients on requirements and help prepare and deliver integrated drug discovery and IND-enabling proposals
• Design screening cascades and workflows with clients, stakeholders, experts, and pricing teams
• Drive project progress across relevant sites to ensure timely data delivery, milestones, and productive client relationships
• Interpret integrated discovery data, support swift decisions, identify risks, and help achieve timelines and budgets
• Act as the key scientific contact in regular client communications
• Develop resourcing and budget plans
• Maintain understanding of Eurofins Discovery and Eurofins Biopharma Services capabilities and capacity
• Communicate project status and issues to management and stakeholders through meetings and key documents
• Interact with clients, industry peers, and suppliers, including customer and client visits
• Prepare and facilitate post-project evaluations and share lessons learned
• Provide scientific and strategic guidance during IND-enabling stages, including study packages, multidisciplinary data interpretation, risk identification, proposal design, cross-functional coordination, and evidence-based progression decisions

Drug Discovery Project Leader II – Small Molecule

• Lead high-impact drug discovery programs from target validation through candidate selection
• Translate cutting-edge science into clinical-ready compounds
• Advance programs across Oncology, Inflammation, Neuroscience, Metabolism, and Infectious Diseases
• Build and lead cross-functional project teams involving Eurofins Discovery scientists and client partners
• Design, plan, and execute end-to-end discovery strategies
• Consult with clients on requirements and help prepare and deliver integrated drug discovery and IND-enabling proposals
• Design screening cascades and workflows with clients, stakeholders, experts, and pricing teams
• Drive project and activity progress across relevant sites to ensure timely data, milestones, and productive client relationships
• Interpret integrated discovery data, support rapid decision-making, identify risks, and help achieve timelines, budgets, and milestones
• Act as the key scientific contact in regular client communications
• Develop resourcing and budget plans
• Maintain understanding of Eurofins Discovery and Eurofins Biopharma Services capabilities and capacity
• Communicate project status and issues to management and stakeholders through meetings and key documents
• Interact with clients, industry peers, and suppliers, including customer and client visits
• Prepare and facilitate post-project evaluations and share lessons learned
• Provide scientific and strategic guidance during the IND-enabling stage, including study package definition, multidisciplinary data interpretation, risk identification, proposal design, and cross-functional coordination

Program Coordinator

• Provide professional customer service to clients and contractors
• Serve as the main contact for clients, external stakeholders, and scheme owners
• Coordinate and arrange certification and second-party audits end-to-end
• Oversee accreditation and witness audits
• Maintain knowledge of program and accreditation requirements
• Coordinate audit dates with clients and auditors
• Maintain audit scheduling systems and manage the audit diary
• Assign audits to auditors with correct skill categories
• Maintain client, site, audit, and witness records
• Support sales follow-up for new, lost, and gained clients
• Improve certification systems and workflows, including EAOL
• Generate SOPs for EAOL and Eurofins Assurance US systems
• Document certification processes, reports, decisions, and certificates in EAOL
• Ensure accurate pricing and support overdue invoice collection
• Execute certification withdrawals when required
• Manage surveillance, monitoring, and recertification activities
• Attend team meetings, conferences, and trade events as required

Office Support

• Support efficient and accurate operation of a fast-paced laboratory
• Greet clients, vendors, and visitors and answer general questions
• Collect samples from the on-site drop box
• Unpack shipments and document receipt of samples
• Organize and record samples
• Enter data into LIMS
• Maintain the department and laboratory, including stocking supplies and housekeeping
• Assist with customer service and handle walk-in clients
• Conduct all activities safely and efficiently
• Process daily mail and small shipments of bottle kits
• Perform other duties as assigned

Office Support, Sample Technician

Collector

• Attend pre-booked appointments at various locations in and around the Cwmbran area
• Travel to appointments up to a 2-hour radius from home
• Provide professional hair, blood and DNA sample collection services
• Maintain and develop relationships with clients and donors as the public face of Lextox
• Implement company Quality Management System requirements and help maintain ISO 17025 accreditation
• Undertake collections in a safe, healthy and low-risk manner
• Provide statements of truth at the point of collection

Sample Collector/Phlebotomist

• Attend pre-booked appointments at various locations in and around Middlesbrough, up to a 2-hour radius from home
• Provide professional hair, blood and DNA sample collection services
• Maintain and develop relationships with clients and donors
• Implement company Quality Management System requirements
• Help maintain ISO17025 accreditation
• Ensure collections are undertaken in a safe, healthy and low-risk manner
• Provide statements of truth at the point of collection

Sample Collector, Phlebotomist

• Attend pre-booked appointments at various locations in and around Middlesbrough, up to a 2-hour radius from home
• Provide professional hair, blood and DNA sample collection services
• Maintain and develop excellent relationships with clients and donors
• Implement company Quality Management System requirements and help maintain ISO 17025 accreditation
• Ensure collections are undertaken in a safe, healthy and low-risk manner
• Provide statements of truth at the point of collection
• Collect samples at solicitors’ offices, local authority offices or donors’ homes

Sample Collector – Phlebotomist

• Attend pre-booked appointments at various locations in and around Warrington and surrounding areas
• Travel to appointments up to a 2-hour radius from home
• Provide professional hair, blood, and DNA sample collection services
• Maintain and develop relationships with clients and donors
• Implement company Quality Management System requirements
• Help maintain ISO 17025 accreditation
• Ensure collections are conducted in a safe, healthy, and low-risk manner
• Provide statements of truth at the point of collection

• Own a defined portfolio of Food Assurance and Healthcare Assurance clients as their primary commercial point of contact
• Manage client relationships remotely through check-in calls, video meetings and business reviews
• Understand certification roadmaps and anticipate client needs
• Collaborate with technical services, scheduling and operations to resolve issues and protect client experience
• Manage renewals, recertification cycles, multi-site expansion and cross-selling
• Handle client complaints and commercial disputes
• Prepare, issue and follow up quotations and proposals for certification, audit, training and advisory services
• Qualify inbound requests and convert them into signed agreements
• Follow up on offers, negotiate within approved pricing frameworks and escalate exceptions
• Process orders and contracts accurately before handover to scheduling and operations
• Maintain CRM records, opportunities and pipeline with high data hygiene
• Track order status, outcomes, renewal dates and revenue forecasts
• Report portfolio performance, conversion rates and at-risk accounts to the Commercial Director
• Contribute to monthly commercial reporting and KPI reviews
• Identify cross-selling opportunities between Food Assurance and Healthcare Assurance
• Support marketing campaigns, webinars and industry events with lead follow-up
• Share market intelligence and best practices with the commercial organization

Food Safety Certification Customer Service Manager

Sales

• Research and map prospective clients through inbound inquiries, cold outreach, and targeted email campaigns
• Conduct discovery calls to evaluate client needs, budgets, and decision-making authority
• Manage early-to-mid sales cycles and leverage Eurofins’ global network to deliver end-to-end client solutions
• Maintain accurate, real-time records of interactions and sales stages in Scoro CRM
• Meet or exceed monthly and quarterly targets for discovery meetings, qualified leads, and closed revenue
• Identify upselling opportunities within existing accounts
• Manage revenue forecasting and strategic outlooks
• Lead periodic performance reviews with key clients, managing service execution and KPIs according to agreed protocols and internal SOPs
• Partner with Key Account Managers across Eurofins divisions to coordinate global capabilities and ensure seamless client onboarding
• Resolve service concerns promptly and escalate critical matters to the Business Unit Manager and Managing Director when necessary
• Report to the Vice President, North America Consumer Products, Retail & Associations

Sales Director – Consumer Product Testing

Business Development Rep

• Achieve or exceed the annual revenue target for the Northwest US territory by leveraging relationships to penetrate existing accounts and prospect for new accounts in research and development and manufacturing
• Cover Northern California and Oregon
• Generate new business in the biologics sector consistent with market focus, operational capabilities, and laboratory capacity
• Identify and secure opportunities through face-to-face meetings and virtual presentations
• Work effectively across the organization to advance opportunities
• Mentor colleagues on the Inside Business Development team

Business Development Manager – Biologics

• Own a defined portfolio of Food Assurance and Healthcare Assurance clients as their primary commercial point of contact
• Manage client relationships remotely through check-in calls, video meetings and business reviews
• Understand clients' certification roadmaps and anticipate their needs
• Coordinate with technical services, scheduling and operations to resolve issues and secure delivery dates
• Safeguard and grow the installed base through renewals, recertification, multi-site expansion and cross-selling
• Handle client complaints and commercial disputes
• Prepare, issue and follow up quotations and proposals for certification, audit, training and advisory services
• Qualify inbound requests and convert them into signed agreements
• Follow up on offers, negotiate within approved pricing frameworks and escalate exceptions
• Process orders and contracts accurately before handover to scheduling and operations
• Proactively manage renewals and multi-year certification cycles
• Meet or exceed quotation turnaround, conversion and revenue targets
• Maintain client records, opportunities and pipeline in the CRM
• Track order status, win/loss outcomes, renewal dates and revenue forecasts
• Report portfolio performance, conversion rates and at-risk accounts to the Commercial Director
• Contribute to monthly commercial reporting and KPI reviews
• Identify and pursue cross-selling opportunities between Food Assurance and Healthcare Assurance portfolios
• Support marketing campaigns, webinars and industry events with lead follow-up
• Share market intelligence and best practices with the commercial organization and wider sales team