Food Safety Certification Customer Service Manager

Eurofins

. Own a defined portfolio of Food Assurance and Healthcare Assurance clients as their primary commercial point of contact .

Posted 10/8/2026full-timeRemote • Iowa • United StatesJuniorMid-Level💰 $58,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, lead qualification, and account support within the Food Assurance and Healthcare Assurance sectors. Proficient in managing renewals, multi-year certification cycles, and utilizing CRM systems to track performance and opportunities.

Highest-signal resume keywords

B2B Inside Sales ExperienceClient Relationship ManagementLead QualificationCRM Proficiency (Microsoft Dynamics)Food Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

QuotingOrder ProcessingAccount ManagementCertification RoadmapsKPI ReportingNegotiationMulti-Site ExpansionCross-SellingTime ManagementNeeds Analysis

Soft Skills

Excellent Communication SkillsActive ListeningCustomer-Focused MindsetSolution-Oriented ApproachTeam Player

Tools & Technologies

Microsoft DynamicsMS OfficeExcelVideo Conferencing ToolsCollaborative Platforms

Industry Keywords

Food AssuranceHealthcare AssuranceTIC IndustryFood CertificationsAudit SchemesHealth and Wellness Industry

About the role

Key responsibilities & impact

Own a defined portfolio of Food Assurance and Healthcare Assurance clients as their primary commercial point of contact
Manage client relationships remotely through check-in calls, video meetings and business reviews
Understand certification roadmaps and anticipate client needs
Work with technical services, scheduling and operations to resolve issues and secure delivery dates
Safeguard and grow the installed base through renewals, recertification, multi-site expansion and cross-selling
Handle client complaints and commercial disputes
Prepare, issue and follow up quotations and proposals for certification, audit, training and advisory services
Qualify inbound requests and convert them into signed agreements
Negotiate within the approved pricing framework and escalate exceptions
Process orders and contracts accurately before handover to scheduling and operations
Manage renewals and multi-year certification cycles
Maintain client records, opportunities and pipeline in the CRM
Track order status, win/loss outcomes, renewal dates and revenue forecasts
Report portfolio performance, conversion rates and at-risk accounts to the Commercial Director
Contribute to monthly commercial reporting and KPI reviews
Identify and pursue cross-selling opportunities between Food Assurance and Healthcare Assurance
Support marketing campaigns, webinars and industry events with lead follow-up
Share market intelligence and best practices with the commercial organization and wider sales team

Requirements

What you’ll need

Bachelor's degree in Business, Sales, Marketing, Economics, Food Science, Biology, Chemistry, Pharmacy or a related field; equivalent professional experience may substitute for formal education
Minimum 2 years' experience in B2B inside sales, business development or account support
Exposure to lead qualification, quoting, order processing or account management
TIC (Testing, Inspection & Certification) industry experience is an advantage
Knowledge of the food industry, audit schemes, food certifications, and/or the health and wellness industry is a strong advantage
Authorization to work in the United States indefinitely without restriction or sponsorship
Excellent verbal and written communication skills
Active listening and needs-analysis skills
Strong time management and prioritization skills
Ability to manage multiple accounts, quotations and deadlines simultaneously
Proficiency with CRM systems (Microsoft Dynamics) and quoting tools
Comfortable with MS Office, strong Excel, video conferencing and collaborative platforms
Ability to learn certification schemes, service portfolios and internal systems quickly
Customer-focused and solution-oriented mindset
Ability to work independently in a fully remote setting while remaining a strong team player
Highest standards of professional ethics and integrity
Fluency in English
Ability to work in an international, multicultural and matrix environment

Benefits

Comp & perks

Bonus eligibility
Comprehensive medical coverage
Dental and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays
Fully remote work
Overtime as needed