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Customer Success Manager
Euromonitor International. Partner with customers to understand their goals, challenges and priorities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success and Account Management, with a strong focus on relationship-building, stakeholder management, and data-driven decision-making. Proficient in utilizing Salesforce for account management and customer engagement strategies.
Highest-signal resume keywords
Customer Success ExperienceStakeholder ManagementSalesforce ProficiencyCommunication SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Relationship-BuildingPresentation SkillsFacilitation AbilitiesProactive Mindset
Tools & Technologies
SalesforceCRM Software
Industry Keywords
Account ManagementClient ServicesSubscriptionsData ServicesResearch ServicesInsight ServicesInformation Services
About the role
Key responsibilities & impact- Partner with customers to understand their goals, challenges and priorities
- Drive product adoption through onboarding, training and ongoing engagement
- Lead customer success reviews and executive business reviews
- Develop compelling value stories demonstrating business impact
- Monitor account health and proactively identify risks and opportunities
- Support successful renewals in partnership with commercial colleagues
- Identify growth opportunities and connect customers with the right specialists
- Collaborate across Sales, Product, Research, Consulting and Support teams
- Maintain accurate customer plans, stakeholder information and account activity in Salesforce
Requirements
What you’ll need- Experience in Customer Success, Account Management or Client Services
- Strong relationship-building and stakeholder management skills
- Excellent communication, presentation and facilitation abilities
- Proactive, customer-first mindset with strong organisational skills
- Confidence using data and insights to guide customer conversations and actions
- Experience with Salesforce or a similar CRM is beneficial
- Experience within subscriptions, data, research, insight or information services is an advantage
Benefits
Comp & perks- Work with some of the world's leading organisations
- Collaborative and internationally diverse business
- Opportunities for professional growth and career development
- Flexible hours
- Regular socialising, including frequent after-work meetups, summer and Christmas parties, and other groups
- Two volunteering days per year in addition to holidays
- Donation amount for a charity of the employee's choice upon joining
- Generous holiday allowances
- Hybrid working
- Core Hours policy allowing flexible daily start and finish times in many offices
- Training and development opportunities at all levels
- Internal promotion and cross-department career mobility opportunities
- Talent identification and rewards