Euromonitor International

Account Executive

• Position Euromonitor as a strategic partner through client engagement, solution-led selling, and commercial expertise in Claims
• Develop and execute Claims growth strategies to drive pipeline creation, account penetration, and revenue growth across the territory
• Lead Claims solution positioning, demonstrations, client engagements, and opportunity development
• Partner with Consulting Business Development teams to advance Custom Claims opportunities
• Deliver sales enablement and coaching to increase seller effectiveness
• Conduct territory and account reviews to identify whitespace opportunities and accelerate growth
• Develop thought leadership and commercial content
• Act as an external ambassador for Euromonitor’s Claims and Solutions expertise
• Collaborate with Sales and Consulting colleagues to identify, qualify, and progress opportunities

Solution Sales Consultant – Claims

Business Analyst

• Manage relationships with a portfolio of Japanese multinational client accounts
• Conduct trade interviews and validate sales data to improve data quality and usefulness
• Use Passport market intelligence data to deliver localized insights to clients in consumer goods and services across Japan and Asia Pacific
• Lead and support client meetings on using market data for strategic decisions
• Collaborate with research, consulting, and sales teams to align client needs with data, insights, and commercial solutions
• Present at client events and industry conferences
• Engage directly with clients and help translate consumer market data into business decisions

Senior Insights Analyst

• Act as the first line of support for client queries related to Passport data and reports
• Use existing Passport data and content to deliver actionable insights to clients in the consumer goods and services space across Southeast Asia
• Participate in and lead client engagements, meetings, webinars, and workshops
• Guide clients on using Euromonitor’s data for strategic decision-making
• Collaborate with research data, consulting, and sales teams to align client needs with available data and solutions
• Monitor usage patterns and common queries to identify training opportunities
• Collaborate with sales on potential upsell areas
• Represent Euromonitor at client briefings and industry-facing events as needed

Analyst

• Act as the first point of contact for IT incidents and service requests
• Manage and resolve support tickets through the Halo ITSM platform
• Troubleshoot hardware, software, account access and connectivity issues
• Deliver customer service and maintain clear communication throughout the support process
• Escalate issues when additional support is required
• Support employee onboarding and offboarding
• Provision laptops, hardware, software and user accounts
• Manage Microsoft 365 user administration and access permissions
• Reset passwords and maintain user accounts
• Maintain IT asset records and inventory
• Build, configure and deploy laptops and equipment
• Manage the lifecycle of IT hardware, including warranties, repairs, replacements and retirement
• Monitor equipment stock levels and support procurement activities
• Support Windows 11 devices and Microsoft 365 applications
• Assist with Intune/Microsoft Endpoint Management administration
• Troubleshoot networking and connectivity issues
• Perform software updates, security patching and system maintenance
• Support meeting room technology and audiovisual equipment
• Create and maintain documentation and knowledge articles
• Contribute ideas to improve processes and user experience
• Participate in technology projects with Infrastructure and Cyber Security teams
• Develop understanding of AI-assisted support tools and automation opportunities

Service Desk Analyst

Customer Support

• Monitor and answer customer queries about Euromonitor International’s products, services and methodology
• Liaise with industry research teams to answer questions or provide feedback
• Follow up on customer leads and answer questions to promote purchases
• Assist with purchasing and resolve order and invoicing issues
• Identify sales opportunities through customer discovery and pass leads to Sales teams
• Contribute to an internal knowledge base of research and purchasing FAQs
• Collate feedback and usability recommendations
• Improve online processes and identify bugs in internal systems
• Contribute to projects and provide input as required
• Deliver work to required standards and service levels
• Manage and maintain CRM systems for client engagement
• Assist the Head of Customer Success & Digital Delivery in enhancing website user experience, brand awareness and online revenue

Customer Support Advisor

Sales Development Rep

• Identify, research, and engage prospective clients across Japan through phone, email, LinkedIn, and other digital channels
• Build, manage, and maintain a qualified opportunity pipeline
• Execute high-volume, high-quality outreach activities against prospecting goals
• Develop targeted prospecting strategies based on industry trends, market developments, and business priorities
• Engage senior stakeholders to understand business objectives, challenges, and growth opportunities
• Qualify prospects through discovery conversations and needs analysis
• Articulate Euromonitor’s value proposition and market intelligence solutions
• Schedule and coordinate qualified meetings with sales representatives
• Partner with Business Development Managers and Account Managers to accelerate pipeline and opportunity development
• Maintain accurate prospect activity records in CRM systems
• Monitor industry developments and share market intelligence internally
• Support regional marketing campaigns, events, webinars, and lead generation initiatives
• Use AI-powered tools and sales intelligence platforms for account research, personalization, prospect identification, and lead qualification
• Use LinkedIn Sales Navigator, ChatGPT, Microsoft Copilot, and emerging AI tools to improve prospecting productivity
• Support new business growth across Japan and contribute to revenue growth

Sales Development Representative

Editor

• Edit, proofread, and fact-check AI-assisted market research reports for accuracy, clarity, style, and formatting
• Verify data, statistics, and claims against trusted sources; correct errors and inconsistencies
• Refine tone, structure, and readability to meet Euromonitor standards
• Collaborate with Editorial, Project Delivery, and Insights teams to resolve content issues
• Work with the Editorial Manager to manage workload and deadlines
• Provide feedback to technical teams to improve AI-assisted content quality and workflow

Accounts Payable

• Process and post supplier invoices in Microsoft Dynamics 365
• Review and process employee expense claims according to company policy
• Maintain supplier records and set up new vendor accounts
• Prepare and process payment runs
• Respond to supplier and internal stakeholder payment and invoice queries
• Reconcile supplier statements and resolve discrepancies
• Support month-end activities, including journals and balance sheet reconciliations
• Assist with audit requests and provide supporting documentation
• Support international offices with accounting, bookkeeping and training activities
• Contribute to finance projects and process improvements

Accounts Payable Executive

Consultant

• Manage and grow a portfolio of Trade, Government, and Academic accounts across Southeast Asia
• Drive client retention, renewals, engagement, and revenue growth
• Build trusted stakeholder relationships and act as a strategic advisor
• Help clients maximize the value of Euromonitor's market intelligence, data, and advisory solutions
• Lead renewal strategies and commercial negotiations
• Identify and drive upselling, cross-selling, and expanded product adoption opportunities
• Manage account health, mitigate renewal risks, and conduct regular business reviews
• Expand stakeholder relationships across decision-makers, budget owners, and end users
• Collaborate with Consulting, Research, Customer Success, and Marketing teams
• Maintain accurate account plans, forecasts, and CRM pipeline activity

Senior Client Consultant – Trade, Government, Academics

Head of Department

• Maintain reporting and visibility across priority transformation initiatives
• Analyse portfolio information to assess strategic alignment, delivery progress and expected business impact
• Provide consistent reporting for sponsors, programme leaders and governance forums
• Identify, track and help manage cross-divisional dependencies and resource pressures
• Prepare governance materials and escalate risks, blockers and delivery issues
• Support and improve common transformation standards, tools and ways of working
• Build a community of practice for divisional transformation PMs and programme leaders
• Coordinate reporting cycles, governance meetings and follow-up actions
• Support tracking of intended benefits, adoption and delivery performance
• Enable sponsors and programme leaders to review progress, resolve issues and maintain delivery momentum

Head of Transformation Portfolio

Engineering Manager

• Define a unified, platform-centric strategy, roadmap and governance model for AI and Data Science across Passport and other customer offerings
• Set the platform operating model, governance and standards
• Own the platform roadmap for agentic AI products using Euromonitor data to create new customer experiences
• Advise executive leadership on AI and analytics investment
• Develop agentic AI offerings that enhance customer experience, unlock revenue streams and create new products
• Build AI-driven search and discovery using RAG-based retrieval across structured and unstructured data
• Develop recommendation engines and natural language processing for discovery and personalisation
• Establish evaluation mechanisms for accuracy, relevance and quality of AI and agentic outputs
• Optimize workflows through agentic automation
• Create reusable AI, data science and agentic components for Passport and other products
• Apply machine learning techniques including ranking, personalisation and recommendation
• Deploy agentic AI systems and product features efficiently in production with governance, AI Ops, monitoring, quality controls and Responsible AI practices
• Partner with Engineering, Architecture and Data Platform teams on production-ready AI platforms and AI Ops pipelines
• Integrate AI and analytics into products with Product, Engineering, Data Platform, Research and Commercial teams
• Hire, coach and develop the AI and Data Science team in India
• Build a pipeline of future technical leaders
• Use metrics and data to track outcomes and guide decisions
• Establish a transparent, collaborative working culture and team norms

Head of Engineering – AI and Data Science

Customer Success Manager

• Partner with customers to understand their goals, challenges and priorities
• Drive product adoption through onboarding, training and ongoing engagement
• Lead customer success reviews and executive business reviews
• Develop compelling value stories demonstrating business impact
• Monitor account health and proactively identify risks and opportunities
• Support successful renewals in partnership with commercial colleagues
• Identify growth opportunities and connect customers with the right specialists
• Collaborate across Sales, Product, Research, Consulting and Support teams
• Maintain accurate customer plans, stakeholder information and account activity in Salesforce