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Customer Support Advisor
Euromonitor International. Monitor and answer customer queries about Euromonitor International’s products, services and methodology .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to manage CRM systems effectively while enhancing user experience and brand awareness. Proficient in identifying customer needs and leveraging technology to improve service delivery.
Highest-signal resume keywords
Customer Service ExperienceCRM ManagementSalesforce ProficiencyMicrosoft Products ExperienceWebsite Administration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CRM ManagementSalesforce ProficiencyWebsite AdministrationCustomer DiscoveryOrder Management
Soft Skills
Excellent Communication SkillsOrganisational SkillsTime ManagementAttention to DetailTenacity
Tools & Technologies
Microsoft ProductsSalesforce
Industry Keywords
Customer QueriesFeedback CollectionUsability RecommendationsOnline Processes ImprovementClient Engagement
About the role
Key responsibilities & impact- Monitor and answer customer queries about Euromonitor International’s products, services and methodology
- Liaise with industry research teams to answer questions or provide feedback
- Follow up on customer leads and answer questions to promote purchases
- Assist with purchasing and resolve order and invoicing issues
- Identify sales opportunities through customer discovery and pass leads to Sales teams
- Contribute to an internal knowledge base of research and purchasing FAQs
- Collate feedback and usability recommendations
- Improve online processes and identify bugs in internal systems
- Contribute to projects and provide input as required
- Deliver work to required standards and service levels
- Manage and maintain CRM systems for client engagement
- Assist the Head of Customer Success & Digital Delivery in enhancing website user experience, brand awareness and online revenue
Requirements
What you’ll need- Excellent communication skills
- Good organisational and time management skills
- Customer service experience
- Understanding of the role of new technologies in improving customer service
- Tenacity and keen attention to detail
- Ability to prioritise tasks as required
- Ability to discover customer requirements and identify suitable products to meet their needs
- Experience working with Microsoft products
- Experience working with Salesforce
- Experience of website administration an advantage
- Fluent in written and spoken English
- Additional languages an advantage
Benefits
Comp & perks- Generous salary
- Pension
- Holidays plus bank holidays
- 40 hours personal development
- Work from anywhere in the world, up to 15 days a year
- Flexi working hours
- Enhanced healthcare
- Generous holiday allowances
- Hybrid working
- Flexible start and finish times through Core Hours policy
- Extensive training and development opportunities
- Two volunteering days a year in addition to holidays
- Donation amount on joining to give to a charity of choice
- Regular socialising including after-work meetups, summer and Christmas parties
- Employee groups and community activities
- Carbon offsetting all flights