Service Desk Analyst

Euronext

. Provide first-line support to clients via phone and email .

Posted 9/21/2026full-timeHoorn • NetherlandsMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong problem-solving abilities and effective communication skills in both English and Dutch, while providing first-line technical support for the iBabs product suite. Capable of multitasking and prioritizing workload to meet SLAs and enhance customer satisfaction.

Highest-signal resume keywords

First-Line SupportTechnical Issue TroubleshootingAWS Platform MonitoringCommunication Skills in English and DutchCustomer-Centric Attitude

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingDocumentation UpdatingFeature TestingInformation Communication Technologies

Soft Skills

Problem-SolvingAttention to DetailMultitaskingFlexibilityProactive Attitude

Tools & Technologies

IBabs Product SuiteAWS

Industry Keywords

Governmental Organisations ProceduresService Level Agreements

Tech Stack

Tools & technologies

AWS

About the role

Key responsibilities & impact

Provide first-line support to clients via phone and email
Resolve inquiries and technical issues related to the iBabs product suite
Monitor current and future AWS platforms
Test new features and releases
Update documentation
Maintain a stable bridge between customer needs and the product team
Respond to incoming support requests according to SLAs
Escalate complex issues to appropriate teams
Collaborate with colleagues to maintain customer satisfaction
Lead back-office tasks concerning products
Continuously learn and develop skills to provide deeper-level technical support

Requirements

What you’ll need

Strong verbal and written communication skills in English and Dutch
Ability to multitask and prioritize workload effectively
Problem-solving skills and keen attention to detail
Flexibility to shifting working hours and evening shifts
Proactive and customer-centric attitude
Broad knowledge of Information Communication Technologies
Knowledge of procedures within governmental organisations is a plus
Ability to work according to SLAs
Ability to troubleshoot technical issues efficiently