Euronext

Analyst

• Provide first-line support to clients via phone and email
• Resolve inquiries and technical issues related to the iBabs product suite
• Monitor current and future AWS platforms
• Test new features and releases
• Update documentation
• Maintain a stable bridge between customer needs and the product team
• Respond to incoming support requests according to SLAs
• Escalate complex issues to appropriate teams
• Collaborate with colleagues to maintain customer satisfaction
• Lead back-office tasks concerning products
• Continuously learn and develop skills to provide deeper-level technical support

Service Desk Analyst