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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in rail operations and safety management, with a strong focus on project management and team leadership. Proficient in managing safety-critical environments and ensuring compliance with railway regulations while effectively communicating with diverse stakeholders.
Highest-signal resume keywords
Rail Operations ExperienceSafety Management Systems (SMS)Project ManagementTeam ManagementFluency in French and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Safety Management Systems (SMS)Project ManagementRisk ManagementSafety AuthorizationsTrain Management ToolsContinuous ImprovementBusiness CommunicationsOperational Strategy
Soft Skills
Leadership SkillsActive ListeningInterpersonal CommunicationWritten CommunicationHands-On Approach
Tools & Technologies
Process+ Document Management PlatformSpark On Board Newsletter
Industry Keywords
Railway RegulationsPassenger ServicesSafety-Critical EnvironmentTrain Crew Roles
Tech Stack
Tools & technologiesSpark
About the role
Key responsibilities & impact- Deploy the customer experience strategy in stations and on board
- Manage the On Board Experience (OBE) Safety and Business Communications teams
- Oversee the safety of Train Management teams, customers, employees, and subcontractors
- Lead safety action and control plans, risk management, and lessons learned initiatives
- Issue safety authorizations for Train Managers and oversee the maintenance of their competencies
- Lead OBE projects from initial scoping through implementation
- Ensure the effective operation and continuous improvement of Train Management tools and applications
- Manage the Spark On Board newsletter and the Process+ document management platform
- Deputize for the OBE Director in their absence and ensure continuity of service
- Contribute to departmental strategy and the company’s strategic projects
Requirements
What you’ll need- Extensive experience in rail operations or air transport, preferably in passenger services or train crew roles
- Proven experience managing teams, ideally in rail or a safety-critical environment
- Strong knowledge of Safety Management Systems (SMS) and railway regulations
- Proficiency in project management, from scoping through outcome tracking
- Leadership skills, active listening, and a hands-on approach
- Excellent written and interpersonal communication skills, with the ability to work effectively with a range of stakeholders, including teams, senior management, IT, and employee representatives
- Fluency in French and English is mandatory
Benefits
Comp & perks- Free Eurostar travel
- Discounted tickets for friends and family
- An inclusive cultural environment that values learning and development
- Equal employment opportunities regardless of gender, race, disability, age, sexual orientation, religion or belief, marital status, or pregnancy