Eurostar

Project Manager

• Deploy the customer experience strategy in stations and on board
• Manage the On Board Experience (OBE) Safety and Business Communications teams
• Oversee the safety of Train Management teams, customers, employees, and subcontractors
• Lead safety action and control plans, risk management, and lessons learned initiatives
• Issue safety authorizations for Train Managers and oversee the maintenance of their competencies
• Lead OBE projects from initial scoping through implementation
• Ensure the effective operation and continuous improvement of Train Management tools and applications
• Manage the Spark On Board newsletter and the Process+ document management platform
• Deputize for the OBE Director in their absence and ensure continuity of service
• Contribute to departmental strategy and the company’s strategic projects

TM Safety & Project Manager – On Board Experience Director

Program Manager

• Lead, plan and deliver the heavy overhaul and major component repair programme across TMI
• Manage work safely and effectively while balancing planned and unplanned fleet maintenance requirements
• Collaborate with internal and external stakeholders to ensure materials, resources and equipment are available
• Implement an overhaul delivery schedule to improve workflow efficiency and fleet availability
• Lead and develop the overhaul team
• Monitor delivery against plan, safety, quality and cost
• Deliver the full life-cycle strategy for overhaul and heavy maintenance
• Improve fleet reliability and availability and support transport service delivery

Major Overhaul Programme Manager

Software Engineer

• Work as an integral part of an agile team contributing towards planning and development of team systems
• Collaborate with engineers, Product Owners, and Business Analysts to define solutions, ways of working, and share knowledge
• Review code and provide support to other team members
• Work on client-facing applications in React/Next.js
• Design and build Node.js/GraphQL APIs
• Maintain and improve software quality, codebases, and development tooling
• Regularly deploy code to production
• Potentially lead a workstream or project
• Help identify and resolve reported issues
• Keep customers’ data safe

Senior Developer

Customer Success Manager

• Support the senior CRM Manager in planning and developing the CRM customer experience and marketing communication strategy
• Develop and implement marketing roadmaps and communication plans for leisure, international and Club Eurostar loyalty audiences
• Own the Club Eurostar marketing communication plan with the Loyalty Manager
• Coordinate with the CRM Executive to align automation contact strategy
• Manage campaign build, setup, data filtering and deployment in Salesforce Marketing Cloud
• Manage push notification build, setup, data filtering and deployment in Airship
• Work with CRM Analytics and Data teams on campaign extract requirements, traveller behaviour and segmentation
• Plan and implement communication testing programmes
• Create opportunities to capture and use data for personalised, relevant communications and targeted offers
• Assist with competitor and industry communications benchmarking
• Maximise campaign ROI and ROE through results analysis and applied learnings
• Collaborate with CRM, marketing, Loyalty and GTM teams on roadmaps and customer experience
• Support other CRM team members as needed
• Align campaigns across the cross-channel strategy
• Report campaign results and deliver campaign KPIs and continuous improvement plans
• Deploy operational communications linked to external factors such as weather and Brexit

CRM Lead – Leisure & Loyalty Activation

Engineer

• Lead the development, review and continuous improvement of Vehicle Maintenance Instructions (VMIs), ensuring maintenance activities are safe, compliant and operationally efficient
• Manage and maintain fleet maintenance schedules, star charts and associated asset management records, ensuring documentation remains accurate and up to date
• Drive maintenance optimisation initiatives that improve fleet reliability, reduce downtime and support increased train availability
• Collaborate with engineering teams, depot operations, suppliers and international maintenance locations to ensure maintenance plans are practical and consistently delivered
• Support the development, selection and implementation of specialised tooling, equipment and maintenance methods
• Lead continuous improvement workshops and process reviews using methodologies such as 5S, Reliability Centred Maintenance (RCM) and visual management techniques
• Conduct maintenance risk assessments, identify hazards and ensure appropriate mitigations are implemented in line with safety and regulatory requirements
• Provide engineering support through participation in the on-call rota and contribute to maintenance change management activities

TM Safety & Project Manager – On Board Experience Director

Major Overhaul Programme Manager

Senior Developer

CRM Lead – Leisure & Loyalty Activation

Industrial Engineer