Key Account Manager

Evans Transportation Services

. Build trust with new clients and support client onboarding .

Posted 11/10/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client relationship building, with a strong focus on analyzing market data and driving business growth in the transportation industry. Proficient in utilizing Transportation Management Systems and data analysis tools to enhance customer outcomes and profitability.

Highest-signal resume keywords

Account ManagementTransportation Management System (TMS)Microsoft Power BIExcel Pivot TablesCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisCustomer Insights AnalysisProfitability ReportingVolume ReportingService-Performance Reporting

Soft Skills

Problem-SolvingOrganizational SkillsMultitaskingConflict ManagementProactive Communication

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

3PLTransportation IndustryMarket IntelligenceClient OnboardingAccount Strategies

About the role

Key responsibilities & impact

Build trust with new clients and support client onboarding
Grow or maintain key accounts across multiple locations and levels
Determine and execute business reviews for each account
Analyze customer insights, market data, and trends affecting volume and profitability
Identify growth opportunities and drive business retention or expansion through strategic solutions
Influence the account management team to execute account strategies
Provide thought leadership and competitive strategies to clients
Prepare and review profitability, volume, and service-performance reports
Use internal and external data, market intelligence, and customer information to improve customer outcomes
Monitor changes in customers’ businesses, industries, and sectors to identify opportunities
Create and manage annual account and portfolio budgets and plans
Serve as the primary customer contact and provide proactive communication and timely responses
Manage conflicts and difficult customer conversations
Coordinate with accounting and clients to ensure timely invoicing
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree
3-5 years of related experience in 3PL; additional years of education/experience may be substituted as determined by management
Working knowledge of the transportation industry
Excellent critical thinking and problem-solving skills
Elevated level of organizational skills and ability to multitask
Ability to read, write, type, and speak English
Experience working in a Transportation Management System (TMS), Microsoft Power BI, and Excel Pivot Tables