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Head of Customer Success
evenito AG. Ensure customer excellence and provide professional customer support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success within a B2B SaaS environment, focusing on onboarding enterprise clients, driving product adoption, and managing customer insights. Proven leadership in coaching teams and enhancing workflows to ensure customer excellence.
Highest-signal resume keywords
Customer Success ManagementB2B SaaS ExperienceTeam LeadershipData AnalysisFluent in English and German
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer OnboardingWorkflow MappingPerformance TrackingTechnical Escalation ManagementProduct Roadmap Prioritization
Soft Skills
Skilled CommunicatorWorkshop FacilitatorAdaptabilityCoaching Ability
Tools & Technologies
Knowledge BaseVideo AcademyAutomation Tools
Industry Keywords
Customer ExcellenceEnterprise ClientsPost-Sale OrganizationCustomer InsightsEvent Tech
About the role
Key responsibilities & impact- Ensure customer excellence and provide professional customer support
- Own the post-sale organization as strategic business owner
- Act as a key customer voice within the company
- Develop and execute a scalable Customer Success operating model
- Onboard large enterprise clients
- Handle support tickets alongside the team
- Lead and coach a team of five through 1-on-1s, goals and feedback
- Manage escalations and partner with Product and Management on solutions
- Share customer insights with Product, Sales and Marketing
- Shape and prioritize the product roadmap
- Introduce and improve Customer Success workflows
- Drive product adoption and paid services
- Track performance using business-focused metrics
- Own and champion the Knowledge Base, Video Academy and Automation self-service tools
- Report directly to the CEO
Requirements
What you’ll need- 3+ years of experience in Customer Success, Implementation or Account Management in a B2B SaaS environment
- Solid B2B SaaS experience
- Practical, hands-on doer mindset
- Skilled communicator and workshop facilitator
- Ability to connect with enterprise executives, end-users and internal teams
- Experience analyzing usage data and mapping workflows
- Ability to collaborate with Product on technical escalations
- Adaptability to new software, shifting priorities and changing processes
- Leadership experience is ideally preferred; ability to coach others and develop a team
- Enthusiasm for events, event tech and/or digital products
- Fluent in English and German
- Ability to comfortably follow Swiss-German in client meetings
Benefits
Comp & perks- Indefinite contract (Unbefristeter Arbeitsvertrag)
- 3-month probation period
- 30 days of paid vacation
- Additional day off for every year of service
- Hybrid remote work options
- Flexible schedules
- Centrally located Zurich HQ with local coffee and snacks
- Annual Global Team Event
- Christmas parties
- Summer swims and Friday Beer um Vier drinks
- Contribution toward public transport pass (öV-Abo)
- Flat hierarchies, fast decision-making and open feedback culture
- Growth and continuous development opportunities