evenito AG

Customer Success Manager

• Ensure customer excellence and provide professional customer support
• Own the post-sale organization as strategic business owner
• Act as a key customer voice within the company
• Develop and execute a scalable Customer Success operating model
• Onboard large enterprise clients
• Handle support tickets alongside the team
• Lead and coach a team of five through 1-on-1s, goals and feedback
• Manage escalations and partner with Product and Management on solutions
• Share customer insights with Product, Sales and Marketing
• Shape and prioritize the product roadmap
• Introduce and improve Customer Success workflows
• Drive product adoption and paid services
• Track performance using business-focused metrics
• Own and champion the Knowledge Base, Video Academy and Automation self-service tools
• Report directly to the CEO

Explore Head of Customer Success at evenito AG. Review requirements and application details.