Account Strategist

Eventeny

. Manage and grow a portfolio of core Eventeny clients, ensuring satisfaction, goodwill, retention, and expansion .

Posted 9/25/2026full-timeRemote • United StatesJunior💰 $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client retention strategies, leveraging data-driven insights to drive growth and enhance customer satisfaction. Proficient in utilizing CRM tools and G-Suite products to manage client interactions and optimize account performance.

Highest-signal resume keywords

Account ManagementClient Retention StrategiesData-Driven Decision MakingG-Suite ProficiencyCRM Tools Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementClient RetentionData AnalysisContract NegotiationForecastingUpsellingCross-SellingEvent PlanningMetrics InterpretationROI Demonstration

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsEmpathyProblem-Solving

Tools & Technologies

G-SuiteSalesforceHubSpotIntercomAsanaSlack

Industry Keywords

Event IndustrySaaS IndustryClient-Facing RoleCustomer ExperienceAccount Growth

About the role

Key responsibilities & impact

Manage and grow a portfolio of core Eventeny clients, ensuring satisfaction, goodwill, retention, and expansion
Act as a trusted advisor by understanding client goals, translating them into actionable strategies, and aligning them with product capabilities
Analyze account health metrics to identify risks early and proactively implement retention strategies
Forecast renewals, manage contract negotiations, and drive upsell, cross-sell, referral, and review opportunities within existing accounts
Assist in preparing data-driven account planning to demonstrate ROI and identify growth opportunities
Communicate product knowledge effectively to customers and develop creative solutions to challenging problems
Maintain a positive, empathetic, and professional attitude toward customers
Keep meticulous records of customer interactions, transactions, comments, and complaints
Maintain a standard communication cadence throughout the renewal cycle
Occasionally assist with live events, customer calls, or presentations as needed
Partner closely with Customer Operations to deliver a strong customer experience
Drive retention, renewals, and account growth across the customer ecosystem

Requirements

What you’ll need

1-3 years of experience in account management, strategic management, or a growth-oriented client-facing role
Demonstrated ability to grow or retain client accounts in a prior client-facing role
Strong interpersonal, verbal, and written communication skills
Organized, detail-oriented, and able to proactively manage multiple accounts and priorities
Empathy and compassion in handling clients
Ability to quickly and proactively identify challenges and brainstorm solutions
High-level knowledge of G-Suite products, including Gmail, Google Sheets, Google Docs, Intercom, Asana, and Slack
Familiarity with CRM tools such as Salesforce and HubSpot
Data/analytics mindset, including interpreting metrics and using insights for decision-making
Experience in the event and/or SaaS industry is an added plus

Benefits

Comp & perks

Flexible schedule
Unlimited Paid Time Off
Fully remote
Comprehensive health insurance
Vision and dental insurance
Group Life Insurance
Quarterly employee bonuses
Yearly company retreat
Potential for customer event access
Company provided laptop and general office supplies
Semi-annual bonus tied to renewals and expansion