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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in B2B Sales with a strong focus on customer retention and growth, utilizing CRM tools like HubSpot or Salesforce to manage account relationships and drive upsell opportunities. Exhibits outstanding communication and organizational skills to effectively engage clients and collaborate with internal teams.
Highest-signal resume keywords
B2B Sales ExperienceCRM Proficiency (HubSpot, Salesforce)Account ManagementCustomer Retention StrategiesCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementPipeline ForecastingUpsellingProduct DemonstrationsCustomer Education
Soft Skills
Strong Listening SkillsAdaptabilityOrganizational SkillsProactivitySolution-Oriented Mindset
Tools & Technologies
CRM (HubSpot, Salesforce)Video Conferencing Tools
Certifications & Qualifications
Bachelor's Degree or Equivalent
Industry Keywords
Customer SuccessNet Revenue RetentionAccount RetentionProspectingNetworking Initiatives
About the role
Key responsibilities & impact- Manage a pipeline of existing customer business to drive customer retention and growth and achieve Net Revenue Retention and Account Retention targets
- Build long-term relationships with 150+ accounts through regular account-level debriefs, product demos, and check-in calls
- Prospect for growth opportunities within the existing client base through referrals and networking initiatives
- Follow the AM Daily Dashboard workflow in the CRM to prioritize regularly scheduled account touchpoints
- Maintain an accurate, up-to-date pipeline forecast for weekly manager review
- Communicate and collaborate with Customer Success and Support teams to ensure client satisfaction
- Participate and contribute to team meetings, Slack discussions, and 1:1s
- Use phone, meetings, InMails, and email to proactively engage and grow accounts
- Provide product demos, educate customers on new services, gather feedback, and support overall event success
- Act as the primary owner of existing client business and trusted advisor to top customers
Requirements
What you’ll need- 3-4 years experience in B2B Sales
- Prior outbound or prospecting experience is a plus
- Track record of achieving and/or exceeding targets through upsell and growth
- Extensively worked within CRM such as HubSpot or Salesforce
- Obtained a Bachelor's degree or equivalent
- Able to accommodate EST working hours
- Safe, comfortable, and ergonomic workspace
- Private and quiet workspace
- Reliable internet connection capable of participating in video calls, with at least 30Mbps download speed
- Strong listening skills
- Outstanding communication skills
- Adaptable to change
- Organized and proactive
- Solution-oriented
Benefits
Comp & perks- Stock Options
- Dental, Health, Life, Mental Health Consultations (GreenShields+)
- 3-weeks vacation
- 1 week Sick Days
- 3 summer days
- Birthday holiday
- Opportunities to meet co-workers in person throughout the year
- Top of the line hardware
- Best collaboration software for remote work