EventMobi

Account Manager

• Manage a pipeline of existing customer business to drive customer retention and growth and achieve Net Revenue Retention and Account Retention Targets
• Build long-term relationships with 150+ accounts through regular account-level debriefs, product demos, and check-in calls
• Prospect for growth opportunities within the existing client base through referrals and networking initiatives
• Follow the AM Daily Dashboard workflow in the CRM to ensure prioritized, regularly scheduled account touchpoints
• Maintain a clean and up-to-date pipeline forecast for weekly manager review
• Communicate and collaborate with Customer Success and Support teams to ensure client satisfaction
• Participate and contribute to team meetings, Slack discussions, and 1:1s
• Use phone, meetings, in-mails, and emails to proactively engage and grow accounts
• Act as primary owner of existing client business
• Provide product demos, educate customers on new services, gather feedback, and ensure overall event success to drive account growth and retention

• Manage existing customer business to drive retention and growth and achieve Net Revenue Retention and Account Retention targets
• Serve as the first point of contact for customers needing help
• Conduct initial onboarding, strategy conversations, and ongoing relationship management
• Drive product adoption and customer success through proactive engagement and support
• Build long-term relationships with 60+ accounts through onboarding calls, training, account debriefs, product demos, and check-ins
• Prospect for growth opportunities within the existing client base through referrals and networking
• Manage active events and projects from conception through post-event, liaising with graphics design, support, product, and professional services teams
• Follow the AM Daily Dashboard workflow in the CRM
• Maintain an accurate pipeline forecast for weekly manager reviews
• Participate in team meetings, Slack discussions, and 1:1s
• Use phone, meetings, InMails, and email to engage and grow accounts
• Report to the Director of Sales and collaborate with Sales, Customer Success, and Professional Services teams