Account Manager

EventMobi

. Manage a pipeline of existing customer business to drive customer retention and growth and achieve Net Revenue Retention and Account Retention Targets .

Posted 9/21/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in B2B Sales with a strong focus on customer retention and growth, utilizing CRM tools like HubSpot or Salesforce to manage account relationships effectively. Proven ability to achieve targets through upselling and proactive engagement with clients.

Highest-signal resume keywords

B2B Sales ExperienceCRM Proficiency (HubSpot, Salesforce)Account ManagementCustomer Retention StrategiesCommunication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementSales Target AchievementUpsellingPipeline ForecastingProduct Demonstrations

Soft Skills

Listening SkillsAdaptabilityOrganizationProactivitySolution Orientation

Tools & Technologies

HubSpotSalesforce

Certifications & Qualifications

Bachelor's Degree or Equivalent

Industry Keywords

B2B SalesCustomer SuccessAccount RetentionClient EngagementNetworking

About the role

Key responsibilities & impact

Manage a pipeline of existing customer business to drive customer retention and growth and achieve Net Revenue Retention and Account Retention Targets
Build long-term relationships with 150+ accounts through regular account-level debriefs, product demos, and check-in calls
Prospect for growth opportunities within the existing client base through referrals and networking initiatives
Follow the AM Daily Dashboard workflow in the CRM to ensure prioritized, regularly scheduled account touchpoints
Maintain a clean and up-to-date pipeline forecast for weekly manager review
Communicate and collaborate with Customer Success and Support teams to ensure client satisfaction
Participate and contribute to team meetings, Slack discussions, and 1:1s
Use phone, meetings, in-mails, and emails to proactively engage and grow accounts
Act as primary owner of existing client business
Provide product demos, educate customers on new services, gather feedback, and ensure overall event success to drive account growth and retention

Requirements

What you’ll need

3-4 years experience in B2B Sales
Prior outbound or prospecting experience is a plus!
A track record of achieving and/or exceeding targets through upsell and growth
Unbeatable listening skills
Extensive experience working within CRM such as HubSpot or Salesforce
Obtained a Bachelor's degree or equivalent
Outstanding communication skills
Adaptable to change
Organized and proactive
Solution-oriented
Safe, comfortable, and ergonomic workspace
Private and quiet workspace
Reliable internet connection capable of participating in video calls, with at least 30Mbps download speed
Ability to accommodate EST working hours

Benefits

Comp & perks

Stock Options
Dental, Health, Life, Mental Health Consultations (GreenShields+)
3-weeks vacation
1 week Sick Days
3 summer days
Birthday holiday
Opportunities to meet co-workers in person throughout the year
Top of the line hardware
Best collaboration software for remote work
Caring co-workers
Equal opportunity employer
Accommodations available upon request during the selection process