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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in B2B Sales and Event Management, focusing on customer retention and growth through proactive engagement and relationship management. Proficient in utilizing CRM systems and event technology to drive product adoption and achieve sales targets.
Highest-signal resume keywords
B2B Sales ExperienceEvent ManagementCRM Systems (HubSpot, Salesforce)Fluency in English and GermanCustomer Success
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Event TechnologyUpsellingPipeline ForecastingAccount ManagementProduct Demos
Soft Skills
Strong Listening SkillsOutstanding Communication SkillsAdaptableOrganizedProactive
Tools & Technologies
CRM SystemsEvent AppsAV SolutionsVirtual EventsSlack
Industry Keywords
Net Revenue RetentionAccount RetentionCustomer EngagementOnboardingNetworking
About the role
Key responsibilities & impact- Manage existing customer business to drive retention and growth and achieve Net Revenue Retention and Account Retention targets
- Serve as the first point of contact for customers needing support
- Conduct initial onboarding, strategy conversations, and ongoing relationship management
- Drive product adoption and customer success through proactive engagement and support
- Build long-term relationships with 60+ accounts through onboarding calls, training, account debriefs, product demos, and check-ins
- Prospect for growth opportunities within the existing client base through referrals and networking
- Manage active event projects from conception through post-event in collaboration with graphics design, support, product, and professional services teams
- Follow the AM Daily Dashboard workflow in the CRM
- Maintain an accurate pipeline forecast for weekly manager review
- Participate in team meetings, Slack discussions, and 1:1s
- Use phone, meetings, InMails, and email to engage and grow accounts
- Report to the Director of Sales
- Collaborate with Sales, Customer Success, and Professional Services teams on project delivery and client retention goals
Requirements
What you’ll need- 2–3 years of experience in B2B Sales and Event Management (SaaS preferred)
- Experience with event technology, including registration, event apps, badges, AV solutions, and virtual events
- Track record of achieving and/or exceeding targets through upselling and growth
- Extensive experience with CRM systems such as HubSpot or Salesforce
- Bachelor's degree or equivalent
- Fluency in English and German
- Ability to accommodate CET (Central European Time) working hours
- Safe, comfortable, ergonomic, private, and quiet workspace
- Reliable internet connection capable of video calls, with at least 30 Mbps download speed
- Strong listening skills
- Outstanding communication skills
- Adaptable, organized, proactive, solution-oriented, and creative approach
Benefits
Comp & perks- 25 vacation days
- 3 summer days
- Birthday holiday
- Opportunities to meet co-workers in person in WeWork co-working offices throughout the year
- Top-of-the-line hardware
- Best collaboration software for remote work
- Remote work from home
- Equal opportunity employer
- Accommodations available upon request during the selection process