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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise customer accounts, driving measurable outcomes, and developing tailored account strategies. Strong ability to collaborate with internal teams and advocate for customer needs while leveraging CRM systems to track account health metrics.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementSaaS Business ModelsStakeholder EngagementNegotiation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Portfolio ManagementSuccess Metrics DefinitionAccount PlanningRetention Risk IdentificationUpsell and Cross-Sell StrategiesCustomer Feedback DocumentationHealth Metrics ReportingCSP/CRM Systems ProficiencyExecutive-Level Business ReviewsComplex Problem Solving
Soft Skills
Interpersonal CommunicationPresentation SkillsCritical ThinkingCollaborationRelationship Building
Certifications & Qualifications
Bachelor’s DegreeMBAJD
Industry Keywords
Legal TechEnterprise CustomersHigh-Growth StartupRecurring RevenueLarge Law Firms
About the role
Key responsibilities & impact- Oversee a portfolio of 25-30 large law firm accounts
- Conduct executive-level business reviews and deliver adoption analyses
- Collaborate with internal teams to deliver tailored value and resolve complex challenges
- Define success metrics with customers and align them with long-term business objectives
- Develop and execute tailored account plans for user groups and customers
- Drive measurable outcomes and engage directly with the EvenUp platform
- Build and nurture relationships with senior stakeholders and decision-makers
- Serve as the primary point of contact for customer-related matters
- Own the renewal process and secure favorable outcomes for EvenUp and customers
- Identify retention risks and create mitigation strategies
- Identify and support strategic upsell and cross-sell opportunities
- Partner with Sales on customized proposals and solutions
- Document customer feedback, enterprise use cases, and success stories
- Advocate for enterprise customer needs in product and roadmap discussions
- Track customer interactions and account activities in CSP/CRM systems
- Report on account health metrics and identify portfolio trends
- Partner with Product, Sales, and Operations to deliver customized customer experiences
- Share enterprise insights and best practices with the Customer Success team
Requirements
What you’ll need- Bachelor’s degree in a related field
- 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role, with a focus on enterprise customers
- Experience navigating a fast-paced, high-growth startup environment
- Proven ability to manage a portfolio of enterprise accounts and deliver exceptional results
- Ability to manage multiple internal stakeholders for each account and drive individual-level usage
- Strong problem-solving, critical-thinking, and negotiation skills
- Exceptional interpersonal, communication, and presentation abilities, especially with executive audiences
- Familiarity with SaaS business models, particularly recurring revenue and complex account structures, is a strong advantage
- Experience leveraging CSPs and CRM systems to manage portfolios and track enterprise customer health metrics
- Ability to travel within the U.S. up to 40-50%
- MBA or JD is a strong plus
- Legal Tech or experience working with large law firms is a significant plus
Benefits
Comp & perks- Choice of medical, dental, and vision insurance plans for you and your family
- Additional insurance coverage options for life, accident, or critical illness
- Flexible paid time off
- Sick leave
- Short-term and long-term disability
- 10 US observed holidays
- Canadian statutory holidays by province
- Home office stipend
- 401(k) for US-based employees
- RRSP for Canada-based employees
- Paid parental leave
- Local in-person meet-up program
- Equity
- $30,000 variable compensation