Customer Support Specialist

EverAI

. Serve as the first point of contact for EverAI customers .

Posted 10/22/2026full-timeRemote • PhilippinesMid-LevelSenior💰 $15,000 - $16,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support and problem resolution, with a strong focus on effective communication and relationship-building. Proficient in troubleshooting product issues and managing customer inquiries across various channels while maintaining high satisfaction and retention rates.

Highest-signal resume keywords

Customer Support ExperienceTroubleshooting SkillsFluency in EnglishFamiliarity with ZendeskGoal-Oriented Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingProblem ResolutionCustomer Inquiry ManagementBilling SupportFeedback Application

Soft Skills

EmpathyOwnershipWillingness to LearnAdaptabilityRelationship Building

Tools & Technologies

ZendeskIntercomDiscordEmail-Based Support Systems

Industry Keywords

Adult IndustryExplicit ContentCustomer SatisfactionRetentionBusiness Growth

About the role

Key responsibilities & impact

Serve as the first point of contact for EverAI customers
Respond to customer inquiries by email and other channels
Resolve inquiries on first contact wherever possible
Troubleshoot product issues and explain features clearly with tailored answers
Handle billing and subscription questions, including refunds, according to company policy
Escalate technical issues with clear details to the appropriate team
Write empathetic replies addressing customers’ actual questions
Work toward CSAT, response-time, and 24-hour resolution targets
Participate in QA reviews and coaching and apply feedback
Identify recurring ticket issues and share customer feedback with the team and product
Suggest Help Center topics
Continue learning about the product and developing customer success skills
Work assigned shifts covering all seven days of the week, with set rest days; shifts may change as the company grows
Help onboard and support customers, build relationships, advocate for customer needs, and drive satisfaction, retention, and business growth

Requirements

What you’ll need

Prior experience in customer support, community management, or a similar role
Ability to provide effective troubleshooting and problem resolution
Familiarity with Discord, email-based support systems, and ticketing tools such as Zendesk and Intercom
Perfect fluency in English
Goal-oriented with ownership and commitment
Doer mindset, able to balance execution, planning, and strategy
Humble, willing to learn, and open to feedback
Comfortable providing support for products based on uncensored models and content
Comfortable working in the adult industry and with explicit sexual content
Availability for scheduled shifts, including evenings, weekends, or holidays if needed
Legal authorization to work in the current country of residence

Benefits

Comp & perks

4 weeks (20 working days) of PTO per year
Annual in-person meetup
Monthly allowance of 100 USD for health insurance expenses
Unlimited 1:1 sessions with psychologists and lifestyle experts through OpenUp, also available to up to three family members
Co-working space budget up to twice per month (35 EUR / 40 USD per visit)
Learning budget for courses, books, conferences, events, or certifications
Company laptop
Monitor budget up to 250 USD
Keyboard/mouse/mic/headphones budget up to 150 USD
Premium access to ChatGPT, Hugging Face, Claude Code, and other tools needed for the role
Fully remote work arrangement
Long-term B2B contract flexibility