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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in CRM strategy and execution, focusing on user engagement, retention, and revenue growth through data-driven insights and personalized customer journeys. Proficient in collaborating with cross-functional teams to enhance CRM tools and reporting.
Highest-signal resume keywords
CRM Strategy DevelopmentRevenue Growth OptimizationUser Segmentation and PersonalizationExperimentation and Performance AnalysisCollaboration with Cross-Functional Teams
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Revenue ImprovementConversion Rate OptimizationCustomer Retention StrategiesUser Journey CreationCampaign Logic DevelopmentPerformance AnalysisTesting and Control GroupsAttribution and IncrementalityData-Driven Decision MakingAI for Personalization
Soft Skills
CollaborationProblem-SolvingAdaptabilityCommunication
Tools & Technologies
CRM ToolsData Analytics PlatformsMarketing Automation Software
Industry Keywords
B2C Subscription BusinessIGamingFintechConsumer SubscriptionsHigh-Frequency E-CommerceToken ModelsVirtual Currency
About the role
Key responsibilities & impact- Lead strategy and execution across the full CRM lifecycle, from onboarding and conversion through repeat purchasing, retention, and reactivation
- Use behavioral data to identify user drop-off, disengagement, and missed purchase opportunities
- Create onboarding, abandoned-payment, offer, and follow-up journeys to increase first purchases
- Increase token purchases, repeat purchasing, retention, reactivation, and LTV through segmentation, personalization, and timing
- Build experiments, measure results, scale winning approaches, and identify subsequent opportunities
- Collaborate with Product, Data, Engineering, and Creative to improve CRM tooling, tracking, messaging, offers, and reporting
- Report directly to Thomas Lacroix, Co-founder and CMO
- Build the CRM playbook and turn CRM into a major revenue channel for EverAI’s AI companionship platform
Requirements
What you’ll need- Demonstrated significant improvements personally driven in revenue, conversion, repeat purchases, retention, reactivation, or LTV, with measurable results
- Experience in a high-volume B2C subscription business where CRM directly affected revenue
- Ability to personally create segments, journeys, experiments, campaign logic, and performance analysis
- Ability to use testing, control groups, attribution, and incrementality to validate results
- Comfortable building without a finished playbook and deciding priorities with incomplete information
- Ability to collaborate with technical, creative, and commercial stakeholders in English
- Comfortable working on products powered by uncensored AI models and content
- Bonus: experience in iGaming, free-to-play gaming, fintech, consumer subscriptions, or high-frequency e-commerce
- Bonus: experience with token, credit, virtual-currency, bonus, or repeat-deposit models
- Bonus: experience building or redesigning CRM in a fast-scaling company
- Bonus: use of AI for analysis, personalization, experimentation, or content development
- Ability and willingness to work under a B2B contract arrangement in the country of residence
Benefits
Comp & perks- 4 weeks (20 working days) of PTO per year
- Annual in-person meetup
- Monthly allowance of 100 USD for health insurance expenses
- Unlimited 1:1 sessions with psychologists and lifestyle experts through OpenUp, also available to up to three family members
- Co-working space budget up to twice per month (35 EUR / 40 USD per visit)
- Learning budget for courses, books, conferences, events, or certifications
- Company laptop provided
- Monitor budget up to 250 USD
- Keyboard/mouse/mic/headphones budget up to 150 USD
- Premium access to ChatGPT, Hugging Face, Claude Code, and other tools needed for the role
- Fully remote work from anywhere
- Bonus offered, included in the published total gross annual compensation range
