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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in CRM strategy and execution, focusing on user engagement, retention, and revenue growth through data-driven segmentation and personalized journeys. Proven ability to collaborate across teams and build effective CRM frameworks in high-volume B2C environments.
Highest-signal resume keywords
CRM Strategy DevelopmentUser SegmentationRevenue GrowthPerformance AnalysisCollaboration with Stakeholders
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CRM Lifecycle ManagementBehavioral Data AnalysisCampaign Logic CreationExperimentation and TestingAttribution KnowledgeIncrementality MeasurementRetention StrategiesReactivation TechniquesPersonalization TechniquesHigh-Volume B2C Experience
Soft Skills
OwnershipCollaborationAdaptabilityCommunication
Tools & Technologies
CRM ToolsData Analytics PlatformsMarketing Automation Software
Industry Keywords
B2C Subscription BusinessIGamingFintechConsumer SubscriptionsHigh-Frequency E-CommerceToken ModelsAI-Assisted Analysis
About the role
Key responsibilities & impact- Lead strategy and execution across the full CRM lifecycle, from onboarding and conversion through repeat purchasing, retention, and reactivation
- Use behavioral data to identify user drop-off, disengagement, and missed purchase opportunities
- Create onboarding, abandoned-payment, offer, and follow-up journeys to increase first purchases
- Increase token purchases, repeat purchasing, retention, reactivation, and LTV through segmentation, personalization, and timing
- Build experiments, measure results, scale winning approaches, and identify follow-on opportunities
- Collaborate with Product, Data, Engineering, and Creative to improve CRM tooling, tracking, messaging, offers, and reporting
- Report directly to Thomas Lacroix, Co-founder and CMO
- Build the CRM playbook and turn CRM into a major revenue channel for EverAI’s AI companionship products
Requirements
What you’ll need- Significant prior experience scaling CRM and personally driving measurable improvements in revenue, conversion, repeat purchases, retention, reactivation, or LTV
- Experience in a high-volume B2C subscription business where CRM directly affected revenue
- Ability to personally create segments, journeys, experiments, campaign logic, and performance analysis
- Knowledge of testing, control groups, attribution, and incrementality
- Ability to work quickly, take ownership, and build without a finished playbook
- Ability to collaborate with technical, creative, and commercial stakeholders in English
- Comfortable working with products powered by uncensored AI models and content
- Bonus: experience in iGaming, free-to-play gaming, fintech, consumer subscriptions, high-frequency e-commerce, token/credit/virtual-currency/bonus/repeat-deposit models, fast-scaling CRM, or AI-assisted analysis and experimentation
Benefits
Comp & perks- 4 weeks (20 working days) of PTO per year
- Yearly in-person meetup
- Monthly allowance of 100 USD for health insurance expenses
- Unlimited 1:1 sessions with psychologists and lifestyle experts through OpenUp, also available to up to three family members
- Co-working space budget up to twice per month (35 EUR / 40 USD per visit)
- Learning budget for courses, books, conferences, events, or certifications
- Company laptop
- Monitor budget up to 250 USD
- Keyboard/mouse/mic/headphones budget up to 150 USD
- Premium access to ChatGPT, Hugging Face, Claude Code, and other tools needed for the role
- Bonus offered; published compensation includes applicable target bonus
