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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in CRM strategy and execution, focusing on user engagement, retention, and revenue growth through data-driven segmentation and personalized journeys. Proficient in collaborating with cross-functional teams to enhance CRM tools and reporting while leveraging behavioral insights for continuous improvement.
Highest-signal resume keywords
CRM Strategy DevelopmentUser Behavior AnalysisSegmentation and PersonalizationRevenue Growth OptimizationCollaboration with Cross-Functional Teams
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CRM Lifecycle ManagementCampaign Logic CreationPerformance AnalysisExperimentation and TestingData-Driven Decision Making
Soft Skills
CollaborationProblem-SolvingAdaptability
Tools & Technologies
CRM ToolsData Analytics PlatformsA/B Testing Software
Industry Keywords
B2C Subscription BusinessIGamingFintechConsumer SubscriptionsHigh-Frequency E-Commerce
About the role
Key responsibilities & impact- Own strategy and execution across the full CRM lifecycle, from onboarding and conversion through repeat purchasing, retention, and reactivation
- Use behavioral data to identify where users lose interest, stop engaging, or miss purchase opportunities
- Create onboarding, abandoned-payment, offer, and follow-up journeys to increase first purchases
- Increase token purchases, repeat purchasing, retention, reactivation, and LTV through segmentation, personalization, and timing
- Build experiments, measure results, scale successful approaches, and generate follow-up opportunities
- Collaborate with Product, Data, Engineering, and Creative to improve CRM tooling, tracking, messaging, offers, and reporting
- Turn CRM into a major revenue channel for EverAI’s AI companionship products
- Report directly to Thomas Lacroix, Co-founder and CMO
Requirements
What you’ll need- Demonstrated experience scaling CRM and personally driving measurable improvements in revenue, conversion, repeat purchases, retention, reactivation, or LTV
- Experience in a high-volume B2C subscription business where CRM directly affected revenue
- Ability to personally create segments, journeys, experiments, campaign logic, and performance analyses
- Ability to use user behavior, testing, control groups, attribution, and incrementality to validate results
- Comfortable building without a finished playbook and operating with incomplete information
- Ability to collaborate with technical, creative, and commercial stakeholders in English
- Comfortable working on products powered by uncensored AI models and content
- Experience in iGaming, free-to-play gaming, fintech, consumer subscriptions, or high-frequency e-commerce is a bonus
- Experience with token, credit, virtual-currency, bonus, or repeat-deposit models is a bonus
- Experience building or redesigning CRM in a fast-scaling company is a bonus
- Experience using AI for analysis, personalization, experimentation, or content development is a bonus
- Willingness and ability to work under a B2B contract arrangement in the country of residence
Benefits
Comp & perks- 4 weeks (20 working days) of PTO per year
- Yearly in-person annual gathering
- Monthly allowance of 100 USD for health insurance expenses
- Unlimited 1:1 sessions with psychologists and lifestyle experts through OpenUp, also available to up to three family members
- Co-working space budget up to twice per month (35 EUR / 40 USD per visit)
- Learning budget for courses, books, conferences, events, or certifications
- Company laptop provided
- Monitor budget up to 250 USD
- Keyboard/mouse/mic/headphones budget up to 150 USD
- Premium access to ChatGPT, Hugging Face, Claude Code, and other tools needed for the role
- Fully remote work from anywhere
- Long-term B2B contract arrangement preferred, with flexibility on contract structure
- Target bonus may be included in the published total gross annual compensation range
