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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in CRM strategy and execution, focusing on user engagement, retention, and revenue growth through data-driven insights and personalized customer journeys. Proficient in collaborating with cross-functional teams to enhance CRM tools and reporting.
Highest-signal resume keywords
CRM Strategy DevelopmentUser-Behavior AnalysisCampaign Logic CreationRevenue ImprovementCollaboration with Stakeholders
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SegmentationJourney MappingPerformance AnalysisExperimentationAttributionIncrementality TestingConversion OptimizationRetention StrategiesReactivation TechniquesLTV Measurement
Soft Skills
OwnershipPrioritizationCollaborationAdaptabilityCommunication
Tools & Technologies
CRM ToolsEmail Marketing PlatformsPush Notification SystemsIn-Product MessagingAnalytics Software
Industry Keywords
B2C Subscription BusinessIGamingFintechConsumer SubscriptionsHigh-Frequency E-CommerceToken ModelsVirtual CurrencyFree-to-Play Gaming
About the role
Key responsibilities & impact- Own strategy and execution across the full CRM lifecycle, from onboarding and conversion through repeat purchasing, retention, and reactivation
- Use behavioral data to identify where users lose interest, stop engaging, or miss purchase opportunities
- Create onboarding, abandoned-payment, offer, and follow-up journeys to increase first purchases
- Increase token purchases, repeat purchasing, retention, reactivation, and LTV through segmentation, personalization, and timing
- Build experiments, measure results, scale successful tests, and identify follow-on opportunities
- Work with Product, Data, Engineering, and Creative to improve CRM tooling, tracking, messaging, offers, and reporting
- Manage CRM across email, push notifications, in-product messaging, and promotions
- Report directly to Thomas Lacroix, Co-founder and CMO
Requirements
What you’ll need- Significant experience personally driving measurable improvements in revenue, conversion, repeat purchases, retention, reactivation, or LTV
- Experience in a high-volume B2C subscription business where CRM directly affected revenue
- Ability to personally create segments, journeys, experiments, campaign logic, and performance analysis
- Knowledge of user-behavior analysis, testing, control groups, attribution, and incrementality
- Ability to work quickly, build without a finished playbook, prioritize, and take ownership
- Ability to collaborate with technical, creative, and commercial stakeholders in English
- Comfortable working with products powered by uncensored AI models and content
- Willingness and ability to work under a B2B contract arrangement in the country of residence
- Legally authorized to work in the current country of residence
- Bonus: experience in iGaming, free-to-play gaming, fintech, consumer subscriptions, or high-frequency e-commerce
- Bonus: experience with token, credit, virtual-currency, bonus, or repeat-deposit models
- Bonus: experience building or redesigning CRM in a fast-scaling company
- Bonus: use of AI for analysis, personalization, experimentation, or content development
Benefits
Comp & perks- 4 weeks (20 working days) of paid time off per year
- Fully remote work from anywhere
- Annual in-person meetup
- Monthly allowance of 100 USD for health insurance expenses
- Unlimited 1:1 sessions with psychologists and lifestyle experts through OpenUp, available to up to three family members
- Co-working space budget up to twice per month (35 EUR / 40 USD per visit)
- Learning budget for courses, books, conferences, events, or certifications
- Company laptop
- Monitor budget up to 250 USD
- Keyboard/mouse/mic/headphones budget up to 150 USD
- Premium access to ChatGPT, Hugging Face, Claude Code, and other tools needed for the role
- Bonus offered
