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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading CRM strategy and execution, focusing on user engagement, retention, and revenue growth through data-driven insights and personalized customer journeys. Proficient in collaborating with cross-functional teams to enhance CRM tools and optimize performance metrics.
Highest-signal resume keywords
CRM Strategy DevelopmentUser Behavior AnalysisSegmentation and PersonalizationCampaign Logic CreationRevenue Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Revenue GrowthConversion OptimizationRetention StrategiesLTV AnalysisExperimentation and TestingPerformance AnalysisCampaign ManagementData-Driven Decision MakingUser Journey MappingBehavioral Data Utilization
Soft Skills
CollaborationProblem SolvingAdaptabilityCommunication
Tools & Technologies
CRM ToolsEmail Marketing PlatformsPush Notification SystemsIn-Product MessagingAnalytics Software
Industry Keywords
B2C Subscription BusinessIGamingFintechConsumer SubscriptionsHigh-Frequency E-CommerceToken ModelsVirtual CurrencyAI PersonalizationContent Development
About the role
Key responsibilities & impact- Lead strategy and execution across the full CRM lifecycle, from onboarding and conversion through repeat purchasing, retention, and reactivation
- Use behavioral data to identify user drop-off, disengagement, and missed purchase opportunities
- Create onboarding, abandoned-payment, offer, and follow-up journeys to increase first purchases
- Increase token purchases, repeat purchasing, retention, reactivation, and LTV through segmentation, personalization, and timing
- Build experiments, measure results, scale winning approaches, and identify subsequent opportunities
- Work with Product, Data, Engineering, and Creative to improve CRM tooling, tracking, messages, offers, and reporting
- Report directly to Thomas Lacroix, Co-founder and CMO
- Own CRM across email, push notifications, in-product messaging, and promotions
Requirements
What you’ll need- Significant experience personally driving improvements in revenue, conversion, repeat purchases, retention, reactivation, or LTV, with measurable results
- Experience in a high-volume B2C subscription business where CRM directly affected revenue
- Ability to personally create segments, journeys, experiments, campaign logic, and performance analysis
- Experience using user behavior, testing, control groups, attribution, and incrementality to validate results
- Ability to build without a finished playbook and work with imperfect information
- Ability to collaborate with technical, creative, and commercial stakeholders in English
- Comfortable working with products powered by uncensored AI models and content
- Bonus: experience in iGaming, free-to-play gaming, fintech, consumer subscriptions, or high-frequency e-commerce
- Bonus: experience with token, credit, virtual-currency, bonus, or repeat-deposit models
- Bonus: experience building or redesigning CRM in a fast-scaling company
- Bonus: use of AI for analysis, personalization, experimentation, or content development
- Willingness and ability to work under a B2B contract arrangement in the country of residence
Benefits
Comp & perks- 4 weeks (20 working days) of PTO per year
- Annual in-person meetup
- Monthly allowance of 100 USD for health insurance expenses
- Unlimited 1:1 sessions with psychologists and lifestyle experts through OpenUp, also available to up to three family members
- Co-working space budget up to twice per month (35 EUR / 40 USD per visit)
- Learning budget for courses, books, conferences, events, or certifications
- Company laptop
- Monitor budget up to 250 USD
- Keyboard/mouse/mic/headphones budget up to 150 USD
- Premium access to ChatGPT, Hugging Face, Claude Code, and other tools
- Fully remote work
- Long-term B2B contract arrangement preferred, with flexibility
- Bonus offered
