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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive CRM expertise with a focus on driving revenue, conversion, and customer retention through data-driven strategies and personalized user journeys. Proficient in collaborating with cross-functional teams to enhance CRM effectiveness and optimize customer engagement.
Highest-signal resume keywords
CRM Strategy DevelopmentData-Driven User SegmentationCampaign Logic CreationPerformance AnalysisCollaboration with Stakeholders
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CRM ExperienceRevenue ImprovementConversion OptimizationRetention StrategiesUser Journey CreationA/B TestingAttribution AnalysisIncrementality TestingSegmentationPersonalization
Soft Skills
CollaborationDecision-MakingAdaptabilityCommunication
Tools & Technologies
CRM ToolsData Analytics PlatformsExperimentation ToolsTracking Systems
Industry Keywords
B2C Subscription BusinessIGamingFintechConsumer SubscriptionsHigh-Frequency E-CommerceToken ModelsVirtual Currency
About the role
Key responsibilities & impact- Lead strategy and execution across the full CRM lifecycle, from onboarding and conversion through repeat purchasing, retention, and reactivation
- Use behavioral data to identify user drop-off, disengagement, and missed purchase opportunities
- Create onboarding, abandoned-payment, offer, and follow-up journeys to increase first purchases
- Increase token purchases, repeat purchasing, retention, reactivation, and LTV through segmentation, personalization, and timing
- Build experiments, measure results, scale successful tests, and identify follow-up opportunities
- Collaborate with Product, Data, Engineering, and Creative to improve tooling, tracking, messaging, offers, and reporting
- Own CRM as a major revenue channel for EverAI’s AI companionship products
- Report directly to Thomas Lacroix, Co-founder and CMO
Requirements
What you’ll need- Significant prior CRM experience with demonstrable improvements in revenue, conversion, repeat purchases, retention, reactivation, or LTV, supported by real numbers
- Experience in a high-volume B2C subscription business where CRM directly affected revenue
- Ability to personally create segments, journeys, experiments, campaign logic, and performance analysis
- Experience using testing, control groups, attribution, and incrementality to validate results
- Ability to build without a finished playbook and make decisions with incomplete information
- Ability to collaborate with technical, creative, and commercial stakeholders in English
- Comfort working on products powered by uncensored AI models and content
- Bonus: experience in iGaming, free-to-play gaming, fintech, consumer subscriptions, or high-frequency e-commerce
- Bonus: experience with token, credit, virtual-currency, bonus, or repeat-deposit models
- Bonus: experience building or redesigning CRM in a fast-scaling company
- Bonus: use of AI for analysis, personalization, experimentation, or content development
- Willingness and ability to work under a B2B contract arrangement in the country of residence
Benefits
Comp & perks- Bonus offered
- Fully remote work from anywhere
- 4 weeks (20 working days) of paid time off per year
- Annual in-person meetup
- Monthly allowance of 100 USD for health insurance expenses
- Unlimited 1:1 sessions with psychologists and lifestyle experts through OpenUp, also available to up to three family members
- Co-working space budget up to twice per month (35 EUR / 40 USD per visit)
- Learning budget for courses, books, conferences, events, or certifications
- Company laptop
- Monitor budget up to 250 USD
- Keyboard/mouse/mic/headphones budget up to 150 USD
- Premium access to ChatGPT, Hugging Face, Claude Code, and other tools needed for the role
