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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading CRM strategy and execution, focusing on user engagement, retention, and revenue growth through data-driven insights and personalized customer journeys. Proficient in collaborating with cross-functional teams to enhance CRM effectiveness and drive measurable results.
Highest-signal resume keywords
CRM Strategy DevelopmentBehavioral AnalysisCampaign Logic CreationPerformance AnalysisB2C Subscription Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User SegmentationJourney MappingExperimentationConversion OptimizationRetention StrategiesRevenue GrowthData AnalysisAttribution ModelingIncrementality TestingPersonalization Techniques
Soft Skills
CollaborationIndependent WorkCommunication
Tools & Technologies
CRM ToolsAnalytics PlatformsA/B Testing SoftwareEmail Marketing SoftwareData Tracking Systems
Industry Keywords
IGamingFintechConsumer SubscriptionsHigh-Frequency E-CommerceToken ModelsVirtual CurrencyAI-Assisted Analysis
About the role
Key responsibilities & impact- Lead strategy and execution across the full CRM lifecycle, from onboarding and conversion through repeat purchasing, retention, and reactivation
- Use behavioral data to identify user disengagement and missed purchase opportunities
- Create onboarding, abandoned-payment, offer, and follow-up journeys to increase first purchases
- Improve token purchases, repeat purchasing, retention, reactivation, and LTV through segmentation, personalization, and timing
- Build experiments, measure results, scale winning approaches, and iterate
- Work with Product, Data, Engineering, and Creative to improve tooling, tracking, messaging, offers, and reporting
- Report directly to Thomas Lacroix, Co-founder and CMO
- Build the CRM playbook and make CRM a major revenue channel
Requirements
What you’ll need- Demonstrated significant improvements personally driven in revenue, conversion, repeat purchases, retention, reactivation, or LTV, with measurable results
- Experience in a high-volume B2C subscription business where CRM directly affected revenue
- Ability to personally create segments, journeys, experiments, campaign logic, and performance analysis
- Knowledge of behavioral analysis, testing, control groups, attribution, and incrementality
- Ability to work quickly and independently without a finished playbook
- Ability to collaborate with technical, creative, and commercial stakeholders in English
- Comfort working with products powered by uncensored AI models and content
- Preferred B2B contract arrangement / willingness and ability to work under a B2B contract arrangement in country of residence
- Bonus: experience in iGaming, free-to-play gaming, fintech, consumer subscriptions, high-frequency e-commerce, token/credit/virtual-currency/bonus/repeat-deposit models, fast-scaling CRM, or AI-assisted analysis and experimentation
Benefits
Comp & perks- 4 weeks (20 working days) of PTO per year
- Annual in-person meetup
- Monthly allowance of 100 USD for health insurance expenses
- Unlimited 1:1 sessions with psychologists and lifestyle experts through OpenUp, also available to up to three family members
- Co-working space budget up to twice per month (35 EUR / 40 USD per visit)
- Learning budget for courses, books, conferences, events, or certifications
- Company laptop provided
- Monitor budget up to 250 USD
- Keyboard/mouse/mic/headphones budget up to 150 USD
- Premium access to ChatGPT, Hugging Face, Claude Code, and other AI tools
- Fully remote work
- Bonus offered
